Applications Support Tech Lead Analyst

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Jersey City, NJ
In-Office
177K-195K Annually
Fintech • Financial Services
The Role

Citibank, N.A. seeks an Applications Support Tech Lead Analyst for its Jersey City, NJ location.

Duties: Manage, maintain, and support applications and their operating environments which includes focusing on stability, quality, and functionality in line with service level expectations. Provide technical and business support and quick resolution to application issues to help the department and overall business succeed. Maintain production environments with highest levels of observability, resiliency, and recoverability. Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate and root cause analysis of all problems with follow-through to resolution. Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency. Follow Incident & Problem management procedures diligently for delivering Production Management service. Handle incident, problems and change requests at a global enterprise level. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite in accordance with Citi policies and protocols.

Requirements: Bachelor’s degree, or foreign equivalent, in Electronic Engineering, Computer Science, Information Technology, or a related field, and two (2) years of experience in the job offered or in a related IT occupation providing technical support in the design and implementation of data solutions. Two (2) years of experience must include: Maintaining production environments with the highest levels of observability, resiliency and recoverability and driving stability, efficiency, and effectiveness improvements of supported technology platforms. Troubleshooting production issues, performing root cause analysis, and identifying and providing technical solutions for issues utilizing UNIX, Linux, Kafka Messaging Queues, Oracle, SQL queries, Shell Scripting and Cloud-based platforms. Preparing complex reports for business users utilizing skills in Oracle, Microsoft SQL Server databases, Mongo DB and SQL Developer. Performing controlled resolution of incidents and problems including prioritization and escalation, and root cause analysis of problems with follow through to resolution. Driving stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency, and owning end to end disaster recovery plan and activity. Handling incidents, problems and change requests at a global enterprise level, and handling major incident process end to end with problem reviews. Participating in application change review sessions to ensure application non-functional requirements are addressed. 40 hrs./wk. Applicants submit resumes at https://jobs.citi.com/.  Please reference Job ID #25906406. EO Employer.

Wage Range:                $177,000.00 to $194,761.00

Job Family Group:         Technology

Job Family:                   Applications Support

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Job Family Group:

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Job Family:

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Time Type:

Full time

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Primary Location:

Jersey City New Jersey United States

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Primary Location Full Time Salary Range:


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Dec 02, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

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The Company
HQ: Kwun Tong, Kowloon
223,850 Employees

What We Do

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

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