Why Citi? Join a Global Bank that believes in its talent.
We’re looking for talented individuals to help shape the future of global banking. At Citi, we are intensely focused on driving innovation and productivity. You’ll join a diverse global team and have the opportunity to build the career you want, with the scale, inclusive culture, and technology to support your progress.
About the Team: Data Solutions Production Management
Our Production Management team provides critical business and technical support for the Data Solutions applications, ensuring our platforms and services are always available for our clients. We are highly skilled and valued partners to the businesses we support.
Working as part of our team, you will help deliver a world-class client experience by applying engineering, innovation, and risk management across our systems. We collaborate daily to solve complex issues and proactively prevent future problems through diligent systems management.
We are a forward-thinking, collaborative team looking for ambitious professionals who want to improve how things are done. In return, we offer rewarding work in a supportive environment with clear opportunities for progression.
Role and Position Overview
As an Apps Support Senior Analyst, you will take a central role in running and maintaining the production environment for Citi's critical Reference Data Applications – high visibility applications forming the backbone of Citi’s operations, serving hundreds of partner systems across Citi’s main businesses – Markets, Services, Banking, and Functions – enabling them to service our clients.
You will join a high-performing team focused on building a robust Production Support platform using the latest technologies, AI-driven automation, and reliability techniques. Our mission is to deliver a world-class client experience by digitizing services, eliminating manual work, and ensuring our platforms can scale for growth.
In this global role, you will provide support for our enterprise-critical applications, partnering closely with Application Support, Development, Infrastructure, Business, and Operations teams to ensure seamless service delivery.
Functional Key Responsibilities
- Provide technical and business support for Citi users, addressing daily queries and issues, driving stability, efficiency, and risk management improvements to help the department and overall business succeed.
- Provide resolution to critical incidents including prioritization, timely escalation and communication to key stakeholders, driving immediate fixes, as well as comprehensive post-mortems and root cause analysis of all problems for recurrence prevention.
- Support the planning and execution of system changes, including application releases, infrastructure maintenance, and continuity of business tests, ensuring production stability is maintained.
- Maintain and optimize the production monitoring/observability estate by implementing new features and leveraging analytics to enhance system visibility and proactive alerting.
- Collaborate closely with development teams to recommend and implement improvements to application stability, performance, and recoverability.
- Identify opportunities and implement automation tools to reduce operational toil, improve efficiency, and mitigate risk.
Required Skills and Experience
- 5+ years in a Production Support role managing enterprise-level applications.
- Deep expertise in Unix/Linux and advanced Shell scripting
- Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK)
- Experience with containerization platforms (OpenShift, Kubernetes)
- Experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases
- Strong knowledge of messaging solutions (Tibco EMS, MQ, Kafka)
- Experience working with REST APIs
- Infrastructure: Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP)
- Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and business audiences.
Desirable Skills
- Proficiency in a programming language (e.g., Python, Java) for automation.
- Familiarity with prompt engineering techniques for interacting with Generative AI / Large Language Models (LLMs).
- Experience with observability standards and tools: Open Telemetry, Prometheus, Grafana
Development Value
The Data Production Management organization follows best-in-class application support procedures, technical solutions, and risk & controls practices. You will be exposed to advanced technologies used to build Citi’s Reference Data Applications. The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills. Data Solutions is a central function of Citi. The successful candidate will have an opportunity to develop extensive institutional knowledge by working in a rich environment, interfacing with virtually all businesses and functions across the bank.
Education
* Bachelor’s/University Degree or equivalent experience will be considered.
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:Tampa Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:$87,280.00 - $130,920.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Nov 30, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 5+ years of experience in production support managing enterprise-level applications
- Deep expertise in Unix/Linux
- Advanced Shell scripting
- Experience with enterprise monitoring tools such as ITRS Geneos or AppDynamics
- Experience with log aggregation platforms such as Splunk or ELK
- Experience with OpenShift or Kubernetes
- Experience with relational databases including Oracle or MSSQL
- Experience with NoSQL databases including MongoDB
- Strong knowledge of messaging solutions including Tibco EMS, MQ, or Kafka
- Experience working with REST APIs
- Understanding of distributed application architecture, networks, load balancers, storage, and authentication including AD/LDAP
- Excellent written and verbal communication skills
- Bachelor’s or university degree, or equivalent experience
- Proficiency in Python or Java for automation
- Familiarity with prompt engineering for Generative AI or LLMs
- Experience with OpenTelemetry, Prometheus, or Grafana
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
