Applications Support Sr Analyst - Assistant Vice President

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities :

• Build, support and promote RunBook Automation (RBA) as the orchestration tool among all SMBF Applications.

• Prioritize applications for adoption based on their criticality and to secure agreement of senior management / stakeholders from the respective teams.

• Coordinate adoption of RBA by SMBF Applications for One-Touch Resiliency, removing obstacles and finding ways to expedite such adoption.

• Provide regular updates to management including accomplishments, challenges, risks and dependencies.

• Collaborate with respective technology teams to get API's from them for inclusion within RPA for smooth automation of various infrastructure activities.

• To ensure safety and security of the RBA Platform and to collaborate with CISO to secure their certification.

• Utilize Agile methodology and tools (JIRA, Confluence) for new onboardings, developments of new features, enhancements, effective backlog refining, stakeholder reporting, and knowledge management, promoting transparency and efficient workflow.

• Organize team to provide 24x7 support for RBA and be prepared to handle escalations any time.

• Drive continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training

• Participate in review meetings, relating technology tools strategies to business requirements.

• Assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in “best practices” across the overall support program.

• Perform other duties and functions as assigned.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Qualifications

• Extensive IT Industry Experience: Proven 7-10 years of experience in large‑scale software engineering and enterprise development initiatives. Strong hands‑on programming experience with Java, Python, Angular and Spring Boot, including designing, building, and maintaining complex application components.

• Database Expertise: Solid understanding of both relational and non‑relational databases, with particular depth in Oracle and Microsoft SQL Server. Knowledge in writing optimized SQL queries, performing performance tuning, and managing large datasets is highly desirable.

• UNIX / Operating System Proficiency: Strong working knowledge of UNIX/Linux environments, including System navigation, process management, and filesystem administration, Shell scripting (bash, ksh, sh) for automation and operational tasks.

• Automation & Application Engineering: Experience developing web applications, implementing automation solutions, enhancing application performance, ensuring system responsiveness, and partnering cross‑functionally across software development, QA, and infrastructure teams. Strong understanding of secure coding practices and application security controls.

• Production Management & Core Services Support: Demonstrated experience in a production support or core services operational role, handling incident resolution, root‑cause analysis, environment stability, release support, and continuous service improvements.

• Project & Service Management: Track record of driving technology and service improvement initiatives with measurable outcomes. Ability to manage multiple workstreams, coordinate across teams, and deliver enhancements that improve system reliability and service quality.

• Planning & Prioritization Skills: Strong ability to organize workload, adapt to changing priorities, and manage time effectively in a fast‑paced environment.

• Effective Communication: Excellent verbal and written communication skills. Capable of delivering clear technical and status updates, presenting findings, and engaging appropriately with stakeholders at various levels.

• CI/CD Pipelines Knowledge : Implement and manage continuous integration/continuous delivery (CI/CD) pipelines to ensure efficient and automated software delivery.

• AI Skills : Leverage Artificial Intelligence (AI) and machine learning techniques to enhance application functionality and develop intelligent features.

Education

Bachelor’s/University degree in IT or Computer Science a must.

Master’s degree in technology or business management preferred.

Project Management Certification is a plus.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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