Applications Support Senior Specialist

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote working options for Monday and Friday. Role does require some rotational on-call evening and weekend work.

Location: Southfield, MI or New York, NY

 What you’ll do

In this role on AlixPartners’ Corporate Services Engagement Technology Services team, the Client Technology Applications (CTA) Senior Specialist supports the Engagement Technology Services (ETS) group and is a key member of the ETS team responsible for providing support for the various 3rd party software applications used in the full life-cycle of eDiscovery/litigation engagements, operational support for all technology systems, including general server and systems administration, as well as occasional support for various custom software and system-to-system interfaces between all systems.

The Client Technology Applications Senior Specialist is a fulltime role located in Southfield, MI, or New York, NY and reports to the Client Technology Applications Team Lead. Paid relocation is not available. Main shift is 10:00 am to 6:00 pm Eastern. Once every four weeks the team rotates to take a second shift Monday through Sunday 2:00 pm to 10:00 pm Eastern which can be done remotely.

• Provide on-site operational support for current and future 3rd party application software tools and utilities that are utilized to support the full eDiscovery process lifecycle. Participate on cross-discipline teams as necessary to support the business.
• Actively participate and execute data analysis, transformation, and migrations for various projects between the various applications software systems. Provide expert-level technical support for the business unit on the various requirements for import and exports on all 3rd party and internal applications. Develop documentation on data mappings and processes for migrating and transforming data between systems.
• Participate in the concept, design, implementation, and support of any ETS / eDiscovery service (including custom applications, ad-hoc projects, and packaged/purchased applications). Participate in the analysis of various software systems and applications (both custom and packaged), and related systems architectures to design and implement improvements for increased functionality, reliability, and performance.
• Provide on-site operational support for current and future ETS / eDiscovery technology systems, including end-user general technology support, general server administration, and systems maintenance activities under the direction of the ETS management.
• Provide exemplary end-user customer support to the ETS / eDiscovery business unit by responding to, and anticipating, technology support needs, quickly and accurately resolving requests and/or issues, and communicating effectively.
• Provide general technology systems administration, including general server maintenance, software patching, backups / restores, and end-user account and permissions administration, following guidelines and direction from the ETS management team.
• Acquire knowledge, via both formal and on-the-job training of the various packaged software applications used to collect, process, and produce the full eDiscovery service offering. Become a recognized expert in knowing the various tool features / functionalities, and how those tools interact in the underlying systems. Become an expert on data import, transformation, and export capabilities and requirements of the various software systems.
• Adhere to and perform against internal and external SLAs to the business.
• Participate in the analysis of various software applications and application architecture and configurations and participates as a key member of the team in reconfiguring systems, databases, and applications for optimal performance. Participate in troubleshooting as required.
• Schedule, communicate, perform, and monitor regular and ad-hoc application maintenance activities, including required patching and upgrades, within the defined policies and procedures.
• Participate in the implementation, support, and documentation of various technology systems, including new hardware, servers, services, and 3rd party and custom software applications and system-to-system interfaces.
• Participate in documentation activities related to system design, configuration, operation, and support policies and procedures.
• Participate in a rotation of on-call evening and weekend coverage with team.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

What you’ll need

• 3 – 6 years of relevant related work experience preferred.
• Good skills in relational database (SQL Server) and SQL query / script / stored procedure development for data analysis and manipulation.
• Proven history and expertise in supporting complex, 3rd party software applications for business services. Demonstrated practical experience in learning and becoming an internal expert on the features and capabilities of packaged software applications.
• Experience in large, production-oriented service operations, in a 24x7x365 service delivery model supporting mission-critical business operations with large data volumes preferred.
• Proven history and expertise in supporting Microsoft Windows servers and desktops; significant depth in using and managing Windows 10/11 and Windows Server 2016, 2019 and 2022 systems.
• Experience in eDiscovery, Legal technology, Relativity, Brainspace, Reveal Processing, Litigation Support, and/or Managed Hosting environments and Azure is a significant plus.
• Some experience with Microsoft development tools, including MS Visual Studio, .NET a plus.
• Experience with ServiceNow, Tableau, Smartsheet a plus.
• Bachelor’s degree desired; work experience / knowledge / expertise may be considered in lieu of degree.
• Excellent written and verbal communication skills in English with the ability and confidence to interact with clients at all levels.
• Core working hours are generally 8:30 AM – 5:30 PM, Monday - Friday; willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.

The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 7.34 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.  

The salary range for this role takes into account a number of factors and is between $90,000/annually - $110,000/annually with potential eligibility for an annual discretionary bonus. 

 AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.

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