- Onboard engineering and institutional clients, providing technical guidance and support.
- Manage incidents and provide effective production support for applications utilizing Java, J2EE, Spring Boot, MongoDB, Oracle, AWS Cloud, and OpenShift.
- Utilize monitoring tools such as AppDynamics, Splunk, and Kibana to identify, triage, and resolve performance issues.
- Apply scripting skills for automation and problem-solving.
- Adhere to Citi's Policy and demonstrate sound ethical judgment in all actions.
- Supervise and manage the performance of team members, creating accountability.
- Escalate, manage, and report control issues with transparency.
- Knowledge of API design standards, patterns, and best-practices.
- Ability to formulate and implement a framework for managing capacity, throughput, and latency.
- In-depth understanding of how application support integrates within the overall technology function.
- Knowledge of the financial industry.
- Experience in Portal management and/or API Gateway management.
- Ability to manage a globally distributed team across different time zones.
- Strong communication and leadership skills with the ability to engage and lead discussions effectively.
- 8+ years of experience in an Apps Support role is preferred but not required.
- Effective information sharing within the team and across other technology teams.
- Strong planning and organizational skills.
- Excellent written and verbal communication skills.
- Ability to communicate appropriately with relevant stakeholders.
- Monitoring Tools
- AppDynamics, Splunk, Autosys
- Incident and problem Management tools
- ServiceNow
- Operating System
- Unix, Windows, Linux
- Bachelor’s/University degree, Master’s degree preferred
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:
$125,760.00 - $188,640.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
Linux, MySQL, Unix.------------------------------------------------------
Anticipated Posting Close Date:
Jun 24, 2025------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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