About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
About The Role:
As an Application Production Support Engineer, you will be responsible for monitoring and maintaining the health of our applications, responding to incidents, and ensuring the smooth functioning of the systems. You will work under the supervision of senior engineers and gain hands-on experience in application support.
ResponsibilitiesKey Responsibilities:
- Monitor application performance and system health.
- Respond to and resolve basic technical issues and incidents.
- Assist in application deployments and updates.
- Document incident resolutions.
- Collaborate with cross-functional teams to address application issues.
- Participate in shift rotation for after-hours support.
- Participate in on-call rotation for after-hours support.
- Pro-actively providing solutions to improve availability / stability and to decrease number of the incidents.
- Ensure timely escalations on complex / urgent issues.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or related field Basic understanding of application support and IT infrastructure.
- Familiarity with monitoring tools and ticketing systems.
- Strong problem-solving / analytical and communication skills.
- Ability to work in a team environment and learn quickly.
- Basic Knowledge of card business.
- Basic understandings of payment schemes and transaction flow.
- Basic sql and pl/sql understanding.
- Familiar with basic way4 modules e.g accounting scheme, service pack, tariffs.
- Basic programming skills e.g python and java.
- Good analytical skills.
- Understanding of card issuing and acquiring business.
- Understanding of authorizations and iso 8583 dialects.
- Basic operating system knowledge e.g linux commands.
- Basic knowledge of database languages like sql.
- Should be able to communicate technical details in a business language.
- Should be able to grasp and understand process flows quickly.
- Good issue ownership attitude and follow up.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field
- Basic understanding of application support and IT infrastructure
- Familiarity with monitoring tools and ticketing systems
- Strong problem-solving, analytical, and communication skills
- Ability to work in a team environment and learn quickly
- Basic knowledge of card business
- Basic understanding of payment schemes and transaction flow
- Basic SQL and PL/SQL understanding
- Familiar with basic Way4 modules (accounting scheme, service pack, tariffs)
- Basic programming skills (Python and Java)
- Understanding of card issuing and acquiring business
- Understanding of authorizations and ISO 8583 dialects
- Basic operating system knowledge (Linux commands)
- Ability to communicate technical details in business language
- Ability to grasp and understand process flows quickly
- Good issue ownership attitude and follow up
- Participate in shift and on-call rotations for after-hours support
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
