KEY RESPONSIBILITIES:
- Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels.
- Implement system changes through automation, process changes, management solutions and training.
- Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality.
- Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses.
- Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implement policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
- Responsible for researching, developing and implementing testing methods and procedures. Ensure that products meet the highest quality standards. Monitors and reports on defects.
- Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
a. Academic & Professional
Particulars
Detail
Specific Field or QualificationNeed Type4
Education
Bachelor’s degree
Computer Science or Information Technology or Information Systems or relatedRQ
Master’s degree
Management / ITAA
Professional Qualifications
Microsoft Certified: Azure
Fundamentals /Azure Administrator
Associate/Microsoft 365 Certified/ITIL
RQ
LINUX AdministrationRQ
Database ManagementAA
b. Experience
Total Minimum No of Years’ Experience Required 2 DetailMinimum
No of Years
Need Type5 Operational characteristics of a variety of computer platforms and operating systems in banking applications2
ES
Applications technical support2
ES
Operational characteristics, services and activities of an information systems and analysis program
2
DE
Principles and practices of application software installation and support2
DE
Basic budgeting, contracting, purchasing practices, policies and procedures1
DE
Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems2
DE
Principles and procedures of quality assurance and security related to complex, large computer systems and applications2
DE
Principles and practices of application development and troubleshooting2
DE
Effective analysis, communication, presentation and customer relationship skills2
DE
Principles and practices of project management and administration2
DE
Knowledge of relevant industry (banking) practice2
DE
Principles of contract negotiation and administration2
DE
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What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
