At Sunrise Banks we are committed to a culture of trust and transparency that welcomes all.
POSITION SUMMARY - HYBRID ROLE. LOCAL CANDIDATES ONLY (w/in 90 miles of St. Paul, MN)
This role is responsible for the implementation, integration, maintenance, and support of applications within the Sunrise ecosystem, including workflow automation, release upgrades, resolving application issues to ensure optimal performance and usability for system users, providing root cause analysis, and offering improvement recommendations. The position also acts as a liaison between business users, infrastructure teams, software vendors, and end users. Additionally, a certain level of programming and debugging skills will be required to develop queries/reports and address programmatic issues.
ESSENTIAL FUNCTIONS
- Ensure applications are functional, supported, and performant.
- Maintain a high-level of knowledge of Sunrise’s application landscape architecture including application, infrastructure, and database components.
- Demonstrate excellent problem-solving and troubleshooting skills in service of project completion.
- Participate in strategic projects including development and configuration of new and existing applications.
- Partner with business lines to understand how applications figure in critical business processes and work to provide technological solutions in support of those processes.
- Participate in support activities including ticket management and on-call rotation.
- Perform light integration work including API calls and database queries.
- Ability to understand and manage integrations between applications.
- Work with vendors to test and implement application changes.
- Ensure the creation and maintenance of high-quality documentation for the installation and configuration of applications, ensuring usability by other teams
- Provide guidance to the L1 support team in resolving application issues.
- Lead ITSM process improvement initiatives aligned with ITIL best practices.
- Collaborate with cross-functional teams to design, configure, and enhance ITSM solutions, including workflow automation, API integrations, knowledge management, and service catalog administration, to improve operational efficiency and user experience.
SUPERVISORY RESPONSIBILITIES
None
COMPETENCIES
- Sunrise Core Values
- Adaptability
- Communication
- Compliance
- Dependability & Flexibility
- Initiative
- Integrity
- Judgement
- Organizational Skills
- Productivity
- Professionalism
- Quality Service
- Teamwork
- Technical /PC Skills
- Work Quality
EDUCATION & EXPERIENCE
- 2 Year college degree/certificate or business-related field or relevant experience preferred.
- 3 or more years of Application Support and Development experience required.
- RDBMS or NOSQL database experience preferred.
- Experience with Salesforce, workflow automation tools, and financial applications preferred.
- Some experience in .NET or equivalent programming language.
- Experience working in AGILE or equivalent methodology.
- Experience in the financial industry preferred.
- Excellent troubleshooting/problem solving skills required.
- Demonstrates the ability to work effectively with AI tools and maintains an open, curious approach to emerging technologies.
- High competency in Microsoft Office applications required.
COMPENSATION AND BENEFITS
Annual Salary DOQ: $72,028 - $102,898 - $133,767
Benefits: Medical, Dental, Vision, Life, AD&D, Disability, FSA, 401k, PPL, PTO and more. Visit www.sunrisebanks.com
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 3 or more years of Application Support and Development experience
- Some experience in .NET or equivalent programming language
- Excellent troubleshooting/problem solving skills
- High competency in Microsoft Office applications
- Experience working in AGILE or equivalent methodology
- Demonstrates the ability to work effectively with AI tools
- 2 Year college degree/certificate or business-related field or relevant experience
- RDBMS or NOSQL database experience
- Experience with Salesforce
- Experience with workflow automation tools
- Experience with financial applications
- Experience in the financial industry
What We Do
At Sunrise Banks, our success relies on the success of the communities we serve. We believe that where you bank matters. That’s why it’s our mission to be the most innovative bank empowering financial wellness. As a socially responsible bank, we offer financial products that aim to better the lives of our clients in Minnesota, South Dakota, and beyond. Since 1986, we have been committed to working with the communities we serve using innovative tools and resources that provide opportunities to gain stability, build generational wealth or start a business. Sunrise Banks was founded by David Reiling, a social entrepreneur and innovator on the cutting edge of fintech and financial wellness. He strives to forge meaningful partnerships that drive sustainable economic growth. The bank, driven by David’s vision, focuses on positive community engagement and partners with like-minded companies to extend its mission nationally and around the world. Our membership and certifications are one way we demonstrate our ethical banking standards. Our mission is embedded in the products we offer and the services our customers receive. We provide innovative services throughout our core banking and fintech offerings. These certifications and memberships show our commitment to values-based banking: • Certified B Corporation • Certified Community Development Financial Institution • Member of the Global Alliance for Banking on Values Member FDIC | Equal Housing Lender | Equal Opportunity Provider | NMLS # 640909 | AA/EOE
