Applications Support Analyst I

REPORTS TO: Manager IT Service Delivery

PURPOSE: The Applications Support Analyst I will evaluate the organization’s existing software and application setup, identifying areas for potential improvement, and apply changes to applications. The analyst will also make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity. Focuses on basic to moderately complex issues under close supervision.
DUTIES / RESPONSIBILITIES:

• Oversee the installation, configuration, troubleshooting, maintenance, and implementation of new and existing computer and software applications.
• Research, evaluate, and recommend new software and updates for existing applications.
• Conduct assessments by gathering data and analyzing system and business requirements to provide recommended improvements.
• Utilizes application specific knowledge to configure, update, and debug applications in order to maintain end-to-end solutions.
• Provide first-level support for COTS applications (driven by documented specifications provided through lead department personnel) and reports to implement new business requirements and augment current application functionality across various corporate systems.
• Provide ongoing assistance for application users, including troubleshooting problems and resolving issues, and escalate complex issues to higher-level support teams.
• Ensures data integrity, participates in data quality control and validation, and produces requirements documents for various business development activities.
• Creates and executes test scripts under supervision.
• Under the guidance of senior team members, performs feasibility analysis, scopes projects, and works with the project management team to prioritizes deliverables, and negotiate on product functionalities.
• Maintain documentation for recordkeeping, change control and configuration maintenance.
• Provides analytic support by regarding data interpretation from DB supplied queries.
• Partners with development and analytic teams to provide routine reporting on software solutions.

• Participates in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing.
• Other duties as assigned.

QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:

Required:

• High School Diploma or equivalent required.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• 1 - 3 years’ experience with Applications Support, or similar role.
• Basic understanding of software applications and IT support principles.
• Proficient in Microsoft Office products (Word, Excel and Visio)
• Demonstrated working knowledge of computers and applicable software proficiency
• Ability to work effectively in an ever-changing environment
• Good written and verbal communication skills
• Demonstrated working knowledge of organizing and coordinating scheduled events (meetings, team-based tasks)
• Excellent interpersonal and presentation skills
• Manufacturing Industry experience preferred
• Ability to exhibit the following characteristics in everyday work: leadership to assigned initiatives, analytical problem-solving, risk identification/mitigation, sense of urgency; sense of accountability; excellent communication (listening and effective speaking), relationship-building

ADDITIONAL GUIDELINES:

• Candidate will be working in our production facility offices, with significant time working with and around production.  Must be comfortable working in a construction based environment.
• Candidates must meet the following employment eligibility guidelines to be considered for employment with Austal USA:
• 18 years of age or older at time of application
• Able to provide proof of US Person Status
• No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date
• No felony convictions of Drug crimes within three years from disposition date
• Willing to submit to a drug screen
• Willing to submit to a background check

TOOLS: Microsoft Office Excel and Word

DIRECTION EXERCISED: N/A

DISCRETION EXERCISED: Limited discretion when resolving standard application issues and troubleshooting user problems. The role involves determining when a problem requires escalation to higher-level support teams for resolution.

LIASES WITH: IT and Business Integration Staff, Supply Chain and Purchasing

PHYSICAL REQUIREMENTS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to tour all vessels and work sites.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to manipulate, handle, or feel, reach with hands and arms, climb and balance, stoop, kneel, crouch, or crawl, and talk or hear. Specific physical requirements include the following:

• Must have the ability to bend, squat, stoop, crawl, and kneel.
• Lift/push/pull up to 50lbs on an occasional basis.
• Lift/push/pull up to 20lbs on a frequent basis.
• Must have the ability to climb in a safe manner (climbing as a minimum includes stairs and ramps).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly exposed to humid conditions, bright flashing lights, moving mechanical parts, high precarious places, outside weather conditions, and extreme heat.  The employee is occasionally exposed to fumes and/or airborne particles at or below the PEL, toxic or caustic chemicals, and heat and cold.  The noise level in the work environment is usually very loud, + 90 dB.

SAFETY

Must comply with company, federal, state, and local safety and environmental rules and regulations while performing daily job tasks.  

Equal Employment Commitment

Any qualified individual with a disability who is having difficulty in completing an application because of incompatible technology or other disability-related application issues may contact us at the following phone number for assistance: 251-445-1932.

Austal’s commitment to equal employment opportunity applies at all levels of employment, in all job titles, including the executive level, and to all employment actions, including but not limited to decisions concerning recruitment, hiring, training, and promotion.