Applications Support Analyst

Company:Marsh McLennan Agency

Description:

What can you expect?

The MarshSAT Support Analyst will provide front-line primary functional and technical support to end users on various technical issues and problems on the MarshSAT platform.

They will also be responsible for responding to and resolving service tickets in a timely manner according to SLA. The candidate must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to the next support level.

Finally, the Support Analyst will perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.

General Skills:

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ask customers targeted questions to quickly understand the root of the problem.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with patform users.
• Ability to work under pressure and prioritize

Technical Skills:

• Database: MySQL/Navicat is a must have
• Base knowledge of scripting languages like JavaScript, PHP.
• Hands-on experience with Windows/Linux/Mac OS environments.
• JIRA/Git/GitHub/ServiceNow.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• BS degree in Information Technology, Computer Science or relevant field.
• Agile (good to have)

What you need to have: 

• Min. 3 years of MySQL in PHP environment
• Min. 3 years MySQL creation queries and procedures
• Min. 3 web application maintenance or similar roles
• BE/ BTECH/ MCA/ M TECH

What makes you stand out?

• ServiceNow certifications
• Solid hands-on MySQL experience
• Strong verbal and written communication
• Eagerness to learn

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.