Candidates should have proven expertise in Epic Lumens, strong problem-solving skills, and the ability to manage complex projects in a healthcare environment. Excellent communication and stakeholder engagement skills are essential, as this position involves working closely with end-users and leadership to drive system improvements and maintain compliance with industry standards.
Work Locations:
Phelps Hall, UHS Binghamton General Campus, Binghamton, NY Remote, Johnson City, NY 13790There is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process.
Primary Work Shift:
DayRegular Scheduled Weekly Hours:
40Compensation Range:
$37.00 - $55.50 per hour, depending on experience-----
Job Responsibilities- Serve as the certified SME across multiple EHR applications/modules; act as the go-to resource for workflow optimization and complex troubleshooting.
- Independently own workstreams for complex tickets and projects spanning multiple Epic modules and/or applications.
- Translate system processes and integrated workflows into clear, actionable guidance for diverse audiences (leaders, clinicians, and technical teams).
- Act as a key technical resource for cross-functional teams, initiatives, and enhancements, providing integrated design and build expertise.
- Analyze and present complex information to stakeholders, leveraging broad EHR knowledge and robust analysis/presentation skills.
- Lead cross-pillar issue resolution, considering hardware and security constraints; collaborate with Build and Plan Pillars to scope enhancements/projects.
- Develop and enforce best practices for integrated build, configuration standards, and change control.
- Represent UHS at industry forums (e.g., HIMSS, UGM, XGM), sharing innovative design/build aligned to healthcare policies and regulations.
- Provide forward-looking guidance on tickets, decisions, end-to-end workflows, and emerging regulations impacting system design.
- Identify and recommend creative solutions across applications, clearly articulating pros/cons and downstream impacts.
- Produce business cases and decision documents; facilitate patient safety escalations and resolve complex security/ticket issues.
- Lead post-build transitions, solicit peer feedback, track/trend metrics, and establish workgroups/processes for continuous improvement.
- Develop materials and support department-wide initiatives, including testing, upgrades, projects, and special updates.
- Own governance meeting facilitation with operational counterparts; promote open-minded collaboration and diverse perspectives.
Minimum Required:
- Epic Lumens experience needed
- Two to three (2-3) years of healthcare operations (clinical, patient care, administrative, information technology or health information technology experience
- OR
- Demonstrated competency in Applications Analyst II role
- For Epic roles: Current Epic certification(s)
- OR
- Willing to travel for training and achieve certification within 90 days of completion of training at Epic in application as assigned.
Preferred:
- Bachelor’s Degree in a related field (information technology or clinical/healthcare fields)
- Epic lumens certified with experience in implementation
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Why You’ll Love Working at UHSAt United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.
A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
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About United Health ServicesUnited Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.
Top Skills
What We Do
United Health Services (UHS) is the largest comprehensive healthcare system and leading private employer in the Greater Binghamton, N.Y., region.
With more than 60 locations in Broome and surrounding counties, the system is composed of providers and supporting organizations serving the 600,000 residents of the Southern Tier of upstate New York and portions of Northeast Pennsylvania.
A locally owned, 916-bed, not-for-profit system, it is governed by a Board of Directors made up of community citizens who volunteer their time.
The employees, providers, volunteers and leadership of UHS share a commitment and promise to the people whom they serve: We will listen. We will show respect. We will give hope.
The members of UHS
UHS Hospitals: UHS Wilson Medical Center
and UHS Binghamton General Hospital
UHS Chenango Memorial Hospital
UHS Delaware Valley Hospital
UHS Senior Living at Ideal
UHS Home Care
The affiliates of UHS
UHS Medical Group
UHS Foundation
United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.
