Applications Administrator II

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world.  As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose:
Administers all aspects of ServiceNow platform including configuration, maintenance, deployment, troubleshooting and resolution of technical support issues as required.

• Provides technical support for ServiceNow components / functions in complex mission critical environments
• Participates in implementing ServiceNow updates such as upgrades and patches, and enhancement change deployment
• Assist with identifying solutions for ServiceNow issues
• Plans and coordinates with key stakeholders for initial triage of issue in the production environments
• Collaborates and interacts with ServiceNow users and key stakeholders when troubleshoot
• Identifies and supports resolution on production problems for operational support of applications
• Supports and work with vendor on technical issues
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience:
A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).
Requires 2 – 4 years of related experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills:

• ServiceNow skill areas one or more of the following skills are desired:
  • Understanding and troubleshooting:
  • User interface
  • UI policies, UI actions, business rules, the script includes, data policies
  • Table & relationships
  • Field types & reference fields
  • Primary Support and troubleshooting for:
  • Users, groups, & roles
  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Service Portal
  • Understanding and Support for:
  • Configuration Management
  • Service-Level Agreements
  • Service Catalog Management
  • System Properties
  • Events & notifications
  • Workflows and Flow Designer
  • Reporting
  • Access controls
  • Working with Update sets Run System diagnostics Impersonating users
  • Certified as ServiceNow – System Administrator (CSA)

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act