Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Job Description :
Summarized Purpose:
Provides skilled implementation, operational and maintenance support for enterprise applications. Maintains a stable systems environment with minimal downtime and maximum performance. Employs skilled systems knowledge to ensure proper daily operation of clinical and/or corporate systems and applies experience with direction to troubleshoot problematic applications. For the Labs this also includes support for analytical software and associated dedicated hardware as well as administrative support for server based laboratory applications.
Essential Functions
- Troubleshoots, diagnoses and resolves application-specific support issues.
- Installs and maintains enterprise and/or laboratory application software (including dedicated hardware), application code deployments and configuration changes.
- Writes scripts to ensure appropriate deployment of applications and / or patches
- Develops methods for testing applications post deployment
- Executes change requests and qualifications.
- Liaises with other internal groups and vendors.
- Liaises with business groups to determine long-term issue resolution.
- Makes recommendations to improve existing processes and methods to sustain systems performance.
Job Complexity
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
Job Knowledge
Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Supervision Received
Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Exercises judgment within defined procedures and practices to determine appropriate action.
Business Relationships
Contacts are primarily with immediate supervisor, and other personnel in the department. Builds stable working relationships internally
Qualifications:
Education and Experience:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 3+ years) or equivalent combination of education, training, & experience.
Knowledge, Skills and Abilities:
- General understanding of server administration and architecture (Windows Server, Linux). Ex. navigating Linux directory structures, understanding Windows services, and troubleshooting using the Windows event viewer
- Experience with Docker or Podman
- Ability to interact with relational databases (primarily Oracle, some SQL Server). Ex. Authoring Structured Query Language (SQL)-based queries, troubleshooting PL/SQL packages
- Support knowledge of the applications/technology being supported
- Moderate support knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.)
- Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups
- Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments at PPD, or with software vendors
- Self-motivated with the initiative to see issue resolution through to completion
- Business focused approach with strong interpersonal skills
- Positive attitude with a commitment to a high quality of work
- Demonstrated competency to learn new technical skills
Working Hours for India - 1:00 PM to 10:00 PM IST
Working Hours for Manila - 3:30 PM to 12:30 AM PST
Skills Required
- Bachelor's degree or equivalent relevant academic or vocational qualification
- 3+ years of relevant experience, or equivalent education, training, and experience
- General understanding of server administration and architecture, including Windows Server and Linux
- Experience with Docker or Podman
- Ability to interact with relational databases, primarily Oracle and some SQL Server
- Ability to author SQL queries and troubleshoot PL/SQL packages
- Support knowledge of the applications and technologies being supported
- Moderate knowledge of desktop operating systems and productivity applications, including MS Office, MS Project, and MS Visio
- Ability to diagnose problems and coordinate solution implementation with other groups
- Ability to troubleshoot and resolve application problems with technical teams and vendors
- Self-motivation and initiative to complete issue resolution
- Strong interpersonal and business-focused communication skills
- Commitment to high-quality work and ability to learn new technical skills
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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