Position Title
Application Systems Analyst
Location
Jackson, MI 49201
Job Summary
Community Banking Technology job family provides day-to-day management for various banking systems. This role will provide support for analysis, implementation, testing and configuration for the core banking system and its multiple interfacing applications. This position partners and supports Retail Banking, Treasury Management and other business units as well as third level support for front line employees.
Job Responsibilities:
JOB RESPONSIBILITIES
System Administration and Monitoring
- Provides software support through upgrading, patching, trouble shooting, and installation.
- Maintain a working knowledge of all systems utilized by team.
- Perform testing and monitor for quality assurance.
- Coordinates product installations with an implementation schedule.
- Provides technical and product support to product owners and bank personnel.
- Responsible for documenting, tracking and reporting on all outstanding vendor issues.
- Identify trends and patterns of outstanding issues, reporting to the vendor and/or various teams as necessary.
- Responsible for incident and problem management.
Project Delivery and System Analysis
- Provide operational expertise on process re-engineering initiatives and projects with third party vendors.
- Work with various internal business partners to understand and design system solutions online and mobile banking needs.
- Partner with various affiliates to understand, document, and design system solutions that provide straight through processing.
- Ensure application configuration integrates with new processes and system interface designs that are part of enterprise initiatives.
- Participate as a system SME in project related meetings.
ADDITIONAL ACCOUNTABILITIES
- Performs special projects, and additional duties and responsibilities as required.
- Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
JOB REQUIREMENTS
Required Qualifications:
- Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
- Minimum experience required: 3+ Years in Banking Operations, Product Management, Systems Analyst or IT Systems/Application Support.
Job Competencies:
- Results-oriented, able to quickly sort through information.
- Experience working collaboratively with various groups with potentially disparate objectives and vendors.
- In-depth banking system & product knowledge as well as banking industry standards and federal regulations.
- Problem solving skills, communication and consulting skills.
- Must be a quick learner and able to assertively engage with resources at all levels within the organization.
- Proven ability to successfully manage multiple initiatives while staying on course to meet deadlines.
- Strong knowledge of Microsoft Office including Excel, Visio and MS Project, PowerPoint.
- Experience developing business processes and procedures.
- Ability and willingness to work extended hours and be on call for evenings and weekends.
- System knowledge: FiServ (Core and Mobile) products preferred.
- Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
- Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
- Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
- Physical demands (ADA): No unusual physical exertion is involved.
Flagstar is an Equal Opportunity Employer
We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank
Pay Range
$24.25 - $40.38Skills Required
- High school diploma, GED, HiSET, TASC, or foreign equivalent
- 3 or more years of experience in banking operations, product management, systems analysis, or IT systems/application support
- In-depth knowledge of banking systems, banking products, industry standards, and federal regulations
- Strong knowledge of Microsoft Office, including Excel, Visio, Microsoft Project, and PowerPoint
- Experience developing business processes and procedures
- Ability to work extended hours and be on call evenings and weekends
- Fiserv Core and Mobile product experience
Flagstar Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flagstar Bank and has not been reviewed or approved by Flagstar Bank.
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Leave & Time Off Breadth — Time‑off programs include accrued PTO that scales with tenure, separate sick time, company holidays plus a floating day, and a paid community involvement day. Paid parental bonding leave of six weeks is available after a year of service.
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Healthcare Strength — Coverage includes multiple medical plan choices (Cigna OAP options and Kaiser for CA/HI) with preventive medications at no cost and integrated pharmacy benefits. Dental through Delta Dental and two VSP vision plans provide additional coverage choice.
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Retirement Support — A 401(k) plan with a company match supports long‑term savings. Employer‑paid life/AD&D and disability coverage complement retirement planning.
Flagstar Bank Insights
What We Do
Thank you for visiting Flagstar Bank on LinkedIn, and we look forward to being part of your financial journey. On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York. At June 30, 2024, the company had assets of $119.1 billion. We operate over 400 branches across 10 states, including a significant presence in the Northeast and Midwest and locations in high growth markets in the Southeast and on the West Coast. Flagstar Mortgage operates nationally through a wholesale network of approximately 3,000 third-party mortgage originators. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities. Follow us on LinkedIn to stay up to date on news and updates, new hires, community initiatives, access to our collective insights, and banking industry updates that you need to know.
