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University Operations:
University Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.
Visit our website or follow us on Facebook and Instagram to learn more.
The Opportunity:
University Operations is seeking an Applications Systems Analyst III. This role serves as the technical subject matter expert for the university's ServiceNow platform, responsible for the design, development, administration, support, and continuous improvement of enterprise service management solutions. This position utilizes an AI-first and configuration-first approach, leveraging low-code and no-code capabilities whenever feasible to deliver scalable, maintainable, and upgrade-safe solutions while developing custom applications and integrations when business needs require advanced functionality.
Responsibilities:
Service Management & Strategic Portfolio Management (SPM)
Design, implement, and support IT Service Management (ITSM) processes, including Incident, Request, Change, Problem, and Knowledge Management, aligned with ITIL best practices.
Configure and enhance Strategic Portfolio Management (SPM) solutions to support demand, project, portfolio, and resource management processes.
Drive continuous improvement initiatives focused on process optimization, automation, operational efficiency, and user experience.
ServiceNow Development & Platform Engineering
Design, develop, configure, and maintain ServiceNow applications, workflows, forms, portals, workspaces, and user experiences.
Utilize platform capabilities including Flow Designer, Next Experience, JavaScript, Glide APIs, HTML, and CSS to deliver effective solutions.
Prioritize native low-code and no-code functionality to minimize technical debt and maximize platform sustainability.
Develop custom solutions when business requirements extend beyond standard platform capabilities.
Business Analysis & Solution Design
Collaborate with stakeholders to gather, analyze, and document business, functional, and technical requirements.
Translate business needs into scalable, secure, and upgrade-safe ServiceNow solutions.
Provide technical guidance and recommendations to support strategic decision-making.
Integrations, CMDB & Data Governance
Design, develop, and maintain integrations using REST APIs, IntegrationHub, web services, ETL processes, and legacy integration methods.
Support Configuration Management Database (CMDB) and Common Service Data Model (CSDM) initiatives through service modeling, data governance, and data quality management.
Ensure the integrity, reliability, and usability of platform data and service relationships.
Platform Administration, Reporting & Continuous Improvement
Monitor platform performance, availability, security, and user adoption, proactively identifying opportunities for enhancement.
Develop and maintain reports, dashboards, metrics, and data analyses to support operational and strategic objectives.
Create advanced queries and reporting solutions using GlideRecord and SQL-based tools.
Evaluate emerging ServiceNow capabilities, AI features, and automation technologies to improve service delivery and operational effectiveness.
Minimum Qualifications:
Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:
Demonstrated experience with ServiceNow application development, including Flow Designer, Next Experience, Workspaces, Service Portals, JavaScript, Glide APIs, REST APIs, HTML, and CSS.
ServiceNow certifications, such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or other relevant certifications.
Experience implementing and optimizing ITIL-based service management processes, including Incident, Request, Change, Problem, and Knowledge Management.
Experience leveraging low-code/no-code development methodologies to deliver scalable, maintainable, and upgrade-safe solutions while minimizing technical debt.
Knowledge of ServiceNow CMDB and Common Service Data Model (CSDM), including service mapping, data governance, data quality, and service ownership practices.
Knowledge of AI-enabled platform capabilities, automation technologies, and emerging ServiceNow features that enhance operational efficiency and user experience.
Experience working in a complex higher education, public sector, or large enterprise environment supporting multiple business units and cross-functional stakeholders.
Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Analytics, or a related field. Master's degree preferred.
Special Instructions to the Applicants:
The anticipated salary range for this position is $75,809 - $95,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business.
If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
Are you ready to unleash YOUR potential?
As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks! UCF offers:
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
And more…For more benefits information, view the UCF Employee Benefits Guide.
Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.
Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.
Department
UCF ITWork Schedule
Monday - Friday, 8:00am - 5:00pmType of Appointment
RegularExpected Salary
$75,809.00 to NegotiableJob Posting End Date
08-21-2026-12-00-AMThe University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
For general application or posting questions, please email [email protected].
If an accommodation due to a disability is needed to apply for this position, please email [email protected].
Skills Required
- Bachelor's degree and 4 years relevant experience (or HS diploma and 8 years relevant experience, or equivalent combination)
- Authorized to work for any U.S. employer (visa sponsorship not available)
- Valid Class E driver's license and ability to drive to campus locations
- Experience with ServiceNow application development and platform administration
- Familiarity with Flow Designer, Next Experience, Workspaces, Service Portals, JavaScript, Glide APIs, HTML, and CSS
- Experience integrating systems using REST APIs, IntegrationHub, web services, and ETL processes
- Knowledge of ServiceNow CMDB and Common Service Data Model (CSDM), service modeling, and data governance
- Experience implementing ITIL-based service management processes (Incident, Request, Change, Problem, Knowledge)
- Experience creating reports and dashboards using GlideRecord and SQL-based tools
- ServiceNow certifications (CSA, CAD, CIS) or similar
- Experience leveraging low-code/no-code development methodologies and AI-enabled platform features
- Experience supporting complex higher education, public sector, or large enterprise environments
- Master's degree in IT, Computer Science, Information Systems, or related field
University of Central Florida Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about University of Central Florida and has not been reviewed or approved by University of Central Florida.
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Healthcare Strength — Healthcare coverage is provided through the State of Florida Group Insurance Program, including medical, dental, vision, basic life, and optional supplemental plans administered via People First. Enrollment timing is clearly defined for new hires, with coverage able to start as soon as the month after hire.
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Retirement Support — Retirement options include the FRS Pension Plan, FRS Investment Plan, and the State University System Optional Retirement Program for eligible roles, plus voluntary 403(b) and 457(b) plans. Reemployment rules and continuation of health/life coverage in retirement are also outlined.
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Leave & Time Off Breadth — Nine paid holidays are recognized annually, with the possibility of additional paid personal leave days at the President’s discretion, and certain employees receive a personal holiday each year. Faculty also have access to leave programs such as sabbaticals and professional development leave.
University of Central Florida Insights
What We Do
Founded in 1963 to provide talent for Central Florida and the growing U.S. space program, UCF has been making an impact on the state, the nation — and outer space — ever since. With 13 colleges and more than 230 degree programs, your passion lies at one of our campus locations designed to help you succeed. From the main campus in east Orlando to UCF Downtown and Rosen College of Hospitality Management to the Academic Health Sciences Campus, you’ll have the opportunity to learn in the heart of your industry. UCF also has multiple regional locations and fully online programs — including online bachelor’s degrees, online graduate degrees, online certificates and more — to ensure that you can achieve your dreams whenever and wherever you want. Being part of the UCF alumni family means... being a community. A group of people who have a UCF experience, who care about the university and who want to stay connected to it. Being the voice of UCF alumni. Upholding and creating the traditions of UCF. We began with 423, and now we are over 340,000 strong. Our UCF experience has altered us. It has stuck with us. It has changed us. We engage the world with spirit and pride. We are passionate. We are enthusiastic. We are dedicated. We inform, educate and inspire. We embrace our inner Knights. We love our alma mater. We bleed black and gold. We are UCF.
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