Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Schedule M-F 8:00AM-5:00PM
Remote in North Carolina with up to 50% travel to local facilities.
Pay Range:
$35.50 - $53.25Major Responsibilities:- Tests and implements system and application software installations and upgrades. Assists with planning and scheduling system and application software installations and upgrades.
- Maintains production change control schedule and participates in change management/control. Performs workstation and server administration.
- Assists with the design of backup and recovery procedures. Maintains and monitors backup schedules. Executes capacity monitoring processes. Coordinates disk space planning and management.
- Maintains growth statistics, space forecasts, tape libraries, and software and hardware inventories. Monitors continuity with system software licensing and maintenance agreements.
- Executes and monitors quality assurance processes. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines to ensure proper system operation, optimum performance, and freedom from defects.
- Participates on on-call rotation. Solves moderately complex application software problems and assists in resolving complex problems. Performs root-cause analysis on moderately complex problems and assists in root-cause problem analysis of complex problems. Escalates issues as needed. Defines, submits and works to completion problems and issues with vendors to improve functionality to meet business needs.
- Designs moderately complex application support software such as utility programs, macros, subroutines, and control modules from detailed specifications.
- Codes, tests, debugs, documents and maintains moderately complex application support software such as utility programs, macros, subroutines, and control modules. Makes moderately complex modifications to purchased applications to fit specialized needs and configurations. Configures, installs and supports moderately complex clinical device or other ancillary device integration solutions.
- Creates tasks, work estimates and recommends resource assignments. Monitors tasks and initiates corrective action to stay on schedule. Communicates with project coordinators and clients in order to keep them informed with regard to project status and potential problem areas. Evaluates moderately complex client requests to determine impact and effort required to accomplish.
- Assembles and documents technical requirements of computer systems to meet business requirements. Assists in the evaluation of new and existing software products. Works with vendor technical counterparts to resolve problems.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
Experience Required:
- Typically requires 3 years of experience in application development and support.
Knowledge, Skills & Abilities Required:
- Advanced knowledge of operating systems, databases, vendor-specific development languages or environments, and other system software.
- Advanced knowledge of hardware and software as used in the clinical and/or business setting.
- Demonstrated knowledge of the inter-relationships between application code and server operating systems and desktop operating systems.
- Demonstrated negotiation and facilitation skills and ability to explain technical subjects to non-technical clients.
- Demonstrated ability to translate user requirements into system specifications.
- Strong organizational and analytical skills.
- Strong problem and issue resolution skills.
- Strong written and oral communication skills.
- Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner.
Physical Requirements and Working Conditions:
- Generally exposed to a normal office environment.
- Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Skills Required
- Bachelor's degree or equivalent knowledge in Computer Science or a related field
- Typically three years of experience in application development and support
- Advanced knowledge of operating systems, databases, vendor-specific development languages or environments, and other system software
- Advanced knowledge of hardware and software used in clinical and/or business settings
- Knowledge of relationships between application code and server and desktop operating systems
- Ability to translate user requirements into system specifications
- Negotiation and facilitation skills, including explaining technical subjects to non-technical clients
- Strong organizational, analytical, problem-solving, issue-resolution, written, and oral communication skills
- Ability to handle multiple tasks, prioritize appropriately, and complete assignments thoroughly and on time
Similar Jobs
What We Do
Advocate Aurora Health is the 11th largest not-for-profit, integrated health system in the United States. As a leading employer in the Midwest, Advocate Aurora Health employs more than 75,000 individuals including more than 22,000 nurses. Advocate Aurora is engaged in hundreds of clinical trials and research studies, and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. The organization contributed nearly $2.2 billion in charitable care and services to its communities in 2019.
