Essential Job Duties and Responsibilities
Application Test
- Attend sales calls and meetings to understand customers' needs and provide preliminary equipment recommendation.
- Perform dispensing application trials using company's existing products, ensuring proposed system meets customer’s requirements.
- Write test reports highlighting results, settings, final equipment list, and related notes.
Customer Support
- Communicate with customers, international sales groups, R&D and marketing regarding technical and product issues.
- Support customers in installation, training, and troubleshooting, whether in-person or virtually.
- Supports worldwide sales groups in all technical areas of all EFD products.
Sales Support
- Attend top customer meetings, trade shows, and other pertinent meetings as requested to help provide technical knowledge as needed.
- Aids with providing product training to all sales groups with focus on top products.
Corrective Action Process
- Works closely with cross-functional teams in resolution of quality or manufacturing issues affecting customers.
- Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.
Product Development
- Helps review technical content of product manuals, technical support information and sales brochures.
- Assists with development and implementation of product training tools.
- Participates in New Product Development process by providing insight into real world product usage by customers.
Education and Experience Requirements
- BS in Engineering or related field or equivalent related work experience.
- Experienced in technical sales facing and application support role/environment.
- Excellent written and verbal communication skills with strong customer service skills.
- Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment
- Experienced supporting EFD product line and TTA platform programing.
- Proficiency in MS Office applications required.
Preferred Skills and Abilities
- Action-oriented self-starter.
- Electrical or software engineering preferred, experience in PLCs and communication protocols a plus.
Working Conditions and Physical Demands Office and laboratory environments.
The employee must frequently lift and/or move up to 10 pounds and on occasion up to 75 pounds. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated 50%
This position is to fill the currently vacant Service Engineer role. The primary responsibilities include providing on-site technical support to customers and conducting testing and troubleshooting at the company’s internal laboratory. The position may also require overseas travel to support customers at their production sites, depending on customer needs.
Candidates with experience supporting production sites of major companies and/or industry experience in Battery, CCM, Display, 5G, or Bio applications will be highly preferred.
Essential Job Duties and Responsibilities
Application Test
- Attend sales calls and meetings to understand customers' needs and provide preliminary equipment recommendation.
- Perform dispensing application trials using company's existing products, ensuring proposed system meets customer’s requirements.
- Write test reports highlighting results, settings, final equipment list, and related notes.
Customer Support
- Communicate with customers, international sales groups, R&D and marketing regarding technical and product issues.
- Support customers in installation, training, and troubleshooting, whether in-person or virtually.
- Supports worldwide sales groups in all technical areas of all EFD products.
Sales Support
- Attend top customer meetings, trade shows, and other pertinent meetings as requested to help provide technical knowledge as needed.
- Aids with providing product training to all sales groups with focus on top products.
Corrective Action Process
- Works closely with cross-functional teams in resolution of quality or manufacturing issues affecting customers.
- Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.
Product Development
- Helps review technical content of product manuals, technical support information and sales brochures.
- Assists with development and implementation of product training tools.
- Participates in New Product Development process by providing insight into real world product usage by customers.
Education and Experience Requirements
- BS in Engineering or related field or equivalent related work experience.
- Experienced in technical sales facing and application support role/environment.
- Excellent written and verbal communication skills with strong customer service skills.
- Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment
- Experienced supporting EFD product line and TTA platform programing.
- Proficiency in MS Office applications required.
Preferred Skills and Abilities
- Action-oriented self-starter.
- Electrical or software engineering preferred, experience in PLCs and communication protocols a plus.
Working Conditions and Physical Demands Office and laboratory environments.
The employee must frequently lift and/or move up to 10 pounds and on occasion up to 75 pounds. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated 50%
Skills Required
- Bachelor's degree in Engineering or a related field, or equivalent related work experience
- Experience in a technical sales-facing and application support role or environment
- Excellent written and verbal communication skills
- Strong customer service skills
- Strong organizational skills and professional demeanor
- Ability to adapt effectively in a dynamic, changing environment
- Experience supporting the EFD product line and TTA platform programming
- Proficiency in Microsoft Office applications
- Electrical or software engineering background
- Experience with PLCs and communication protocols
- Experience supporting production sites of major companies
- Industry experience in Battery, CCM, Display, 5G, or Bio applications
Nordson Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordson Corporation and has not been reviewed or approved by Nordson Corporation.
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Retirement Support — The 401(k) features automatic enrollment at 6%, a 50% match on up to 6% of pay, and an additional 3% company contribution for eligible U.S. employees even without employee contributions. Feedback suggests this retirement structure is above what many mid-size manufacturers offer.
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Leave & Time Off Breadth — Paid holidays and a typical year-end shutdown between Christmas and New Year’s at many U.S. locations expand time off beyond standard PTO. Feedback suggests this shutdown is a distinctive work-life perk, though availability can vary by site or business unit.
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Wellbeing & Lifestyle Benefits — Volunteer release time and a 3:1 charitable gift-matching program are offered alongside recognition programs, tuition assistance, and community initiatives. Feedback suggests these elements add value beyond core insurance and PTO.
Nordson Corporation Insights
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
