Application Support

Job Description
DESCRIPTION:
Duties: Drive incident and problem resolution for aligned lines of business (LOB), providing end-to-end resolution to ensure complete resolution within defined objectives. Troubleshoot production issues and coordinate with other teams to remediate and implement them in production in order to minimize the impact on customers and/or downstream. Engage and partner with application development teams and various platform owners across different LOBs and interface with product owners, executives, and senior management on root cause analysis (RCA) and remediation actions. Facilitate logging, monitoring, intelligent alerting, and self-healing. Facilitate high availability, disaster recovery, sustained resiliency, and chaos engineering. Monitor day-to-day issues, including daily health checks of applications and processes, working closely with end users, development staff, and infrastructure teams to prioritize, resolve, and/or mitigate outages. Monitor production activities and processes to ensure timely and effective reporting, tracking, follow-up, and communication of problems to internal and external clients, technical resources, and executives. Ensure information controls, backups, and recovery strategies are in place across all environments. Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring. Identify, coordinate, and implement initiatives, projects, and activities that create efficiencies and optimize technical processing. Evaluate risks and solutions before taking action to provide a timely resolution.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Computer Science, Computer Engineering, or related field of study plus 7 years of experience in the job offered or as Application Support, IT Consultant, or related occupation. The employer will alternatively accept a Master's degree in Computer Science, Computer Engineering, or related field of study plus 5 years of experience in the job offered or as Application Support, IT Consultant, or related occupation.
Skills Required: Requires experience in the following: Production Support and Engineering; Public Cloud- based applications including AWS; monitoring and operating Grafana; Elastic Search; Kibana; Observability tools including Splunk, and Dynatrace; Disaster Recovery planning and test execution; supporting mission-critical platforms and applications in financial services industry, Digital banking and Wealth management; application monitoring including monitoring software performance in terms of service-level agreements (SLAs), service-level indicators (SLIs), and service-level objectives (SLOs); automation for reliability improvement including reducing manual toil and human touchpoints through automation and controlled checks for monitoring; observability including detecting problems in production proactively in production before they become bigger through various signals and creating monitoring dashboards.
Job Location: 575 Washington Blvd Jersey City, NJ, 07310. Telecommuting permitted up to 40% of the week.
Full-Time. Salary: $145,000 - $190,000 per year.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.