Application Support

Posted 2 Days Ago
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Toronto, ON, CAN
In-Office
Senior level
Information Technology • Consulting
The Role
Provide production and platform support for mission-critical banking applications across distributed environments. Responsibilities include monitoring system health, resolving incidents, performing root cause analysis, coordinating recovery, supporting OpenShift and Linux environments, managing AutoSys and FeedHub integrations, handling certificates, implementing changes, coordinating releases, and participating in on-call operations. The role collaborates with Development, Infrastructure, DevOps, Security, and business teams to maintain application availability and reliability.
Summary Generated by Built In
Job Summary
Seeking an experienced Application Support Analyst / Platform Support Engineer to support mission-critical banking applications and infrastructure platforms. The successful candidate will be responsible for ensuring application stability, production support, incident resolution, change implementation, release coordination, and platform monitoring across distributed environments.
The ideal candidate will possess hands-on experience with Red Hat OpenShift, Linux, AutoSys, FeedHub, Certificate Management, CI/CD tools, and Production Support operations, along with strong exposure to incident management, change management, and on-call support.
This role requires close collaboration with Development, Infrastructure, DevOps, Security, and Business Support teams to maintain high availability, reliability, and operational excellence for business-critical banking systems.

Key Responsibilities
Application & Production Support
Provide Level 6 production application support for critical banking applications.
Monitor system health, application availability, and platform performance.
Investigate and resolve production incidents within established SLA timelines.
Perform root cause analysis (RCA) for recurring production issues.
Coordinate application recovery activities during incidents and outages.
Ensure maximum uptime and reliability of critical banking systems.
Support application deployments and environment maintenance activities.
OpenShift Platform Support
Manage and support applications deployed on Red Hat OpenShift containers.
Linux Administration & Support
Perform Linux server support and troubleshooting activities.
FeedHub & Integration Support
AutoSys Scheduler Support
Certificate Management
CI/CD & Release Management
Incident & Change Management
Monitoring & Operational Excellence

Required Qualifications
5+ years of Application Support, Production Support, Platform Support, or DevOps Support experience.
Strong experience supporting mission-critical enterprise applications.
Hands-on experience with Red Hat OpenShift.
Strong Linux administration and troubleshooting experience.
Experience supporting AutoSys scheduling environments.
Experience with FeedHub integrations and operational support.
Experience managing SSL/TLS certificates and certificate lifecycle management.
Hands-on experience with CI/CD tools:
Jenkins
Azure DevOps
Previous experience working within large Canadian banking environments.


Skills Required

  • 5+ years of Application Support, Production Support, Platform Support, or DevOps Support experience
  • Experience supporting mission-critical enterprise applications
  • Hands-on experience with Red Hat OpenShift
  • Strong Linux administration and troubleshooting experience
  • Experience supporting AutoSys scheduling environments
  • Experience with FeedHub integrations and operational support
  • Experience managing SSL/TLS certificates and certificate lifecycle management
  • Hands-on experience with Jenkins
  • Hands-on experience with Azure DevOps
  • Previous experience working within large Canadian banking environments
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The Company
HQ: Toronto , ON
1,078 Employees
Year Founded: 1990

What We Do

Kumaran Systems is an IT Services Company with imprints in three countries. The past two decades has seen us provide our global clientele with high-end IT services that include migration support, system integration and infrastructure management solutions, providing one-stop-solution to all your IT demands. Our expertise and in-depth knowledge of businesses help us cater to a variety of industries. Our team strives to know your industry better, by observing current trends and the way it works, to tailor-make our solutions to your needs.With over 20 years of customer orientation, over 2000 engagements across Telecom, Education and Banking & Financial services spread across the globe, Kumaran stands as a key advisor to some of the largest Fortune 500 companies in their business driven technology enablement drive. Kumaran System's Customer Orientation is driven by a global delivery business model giving its customers to choose between an Onshore-Offshore mix. The delivery models enable multilevel touch points between the client, partner networks and Kumaran thereby enabling business driven customer sensitivity and agility. ENGAGE, EMERGE AND EXCEL Involving ourselves in a purposeful action, using our abilities to its maximum, helps us feel positive about ourselves. Such positivity gives raise to positive thinking and positive ideas. Ideas evolve into vision and set our aim! Our aspirations engage us with the incentive of sweet success! Every endeavor has its own pitfalls. Perseverance helps us emerge a successful entrepreneur after any deterrent. In our attempt to achieve our aim, we keep upgrading our knowledge and skill, to surface successful! A genius mind does not work to excel, but excels in work! We challenge ourselves with every next step! We change every deterrent to a stepping stone to success. We essentially, engage, emerge and excel

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