Citi's Banking Technology comprises of diverse, talented professionals located globally. Citi's Investment, Corporate and Commercial Banking provides comprehensive relationship coverage along with a full suite of products and services.
Our mission as a business focused technology organization is to provide best-in-class products and services to our global clients. Banking technology is focused on building a cross-functional team of talented individuals and creating a unique platform to deliver products that will disrupt the industry through technical innovation and creativity.
Banking Technology is looking for an experienced Application Support Analyst – Senior with strong Java development expertise and a passion for exploring AI technologies.
This position uniquely combines Strong Java development foundation with hands-on coding responsibilities Application support expertise in high-pressure, client-facing environments AI exploration and integration opportunities to drive innovation in support operations.
We are looking for an avid technologist who:
Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner.
Has developed communication and diplomacy skills required to exchange potentially complex/sensitive information.
Can have moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Has experience in demanding client-facing environments, such as a trading floor or client site, where quick turnaround and performance under pressure are critical.
What You Bring
Core Technical Skills (Required)
Java Development Expertise: 2+ years of hands-on application development experience with strong proficiency in:
Core Java and Object-Oriented Programming (OOP) principles
Java Spring Boot framework and related stack
RESTful API design and implementation
Microservices architecture and best practices
Application Support Experience: 4+ years in application support role, with proven ability to troubleshoot and resolve complex technical issues
Database Proficiency: Hands-on experience with Oracle, MS SQL, and MongoDB
Frontend Technologies: Good understanding of Angular 1+ and UI/UX design principles
Enterprise Application Support: Experience supporting mission-critical enterprise applications
AI & Emerging Technologies (Required/Preferred)
Interest in AI: Demonstrated curiosity and eagerness to explore artificial intelligence technologies
AI Experience (Highly Preferred): Hands-on experience or knowledge in one or more of the following areas:
Implementing AI-powered monitoring tools and predictive analytics for incident detection
Leveraging generative AI for documentation, troubleshooting guides, or automation
Using AI-driven anomaly detection for system monitoring and optimization
Additional Technical Skills
Capital Markets Domain: Experience in configuring, debugging, or supporting business applications in Capital Markets, preferably Debt or Equity Capital Markets Origination
Advanced Execution Capabilities: Ability to adjust quickly to changes, especially in prioritization
Communication Skills: Excellent writing and communication skills, with ability to translate technical concepts into business-friendly language
Problem-Solving: Passion for solving tough problems and proposing elegant solutions
Adaptability: Work well under pressure and changing priorities
Continuous Learning: Avid learner with ability to learn and adapt, teach others, and encourage idea exchange and information percolation
On a Typical Day, You Will...
Application Support & Development
Provide technical and business support for users of Citi Applications, including providing quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements
Write and maintain high-quality Java code for application enhancements, bug fixes, and new features using Spring Boot, RESTful APIs, and microservices architecture
Act as a liaison between users/traders, interfacing internal technology groups and vendors, and serve as an advisor or coach to new or junior analysts
Participate in application releases, from development, testing, and deployment into production
Perform post-release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
AI Integration & Innovation
Explore and integrate AI technologies into support workflows to improve efficiency and automate repetitive tasks
Leverage AI-powered monitoring tools and predictive analytics to proactively identify root causes and prevent future incidents
Develop and enhance support documentation and troubleshooting guides using generative AI to ensure rapid and accurate resolution of recurring issues
Continuously monitor application performance and stability, utilizing AI-driven anomaly detection to optimize system reliability and minimize downtime
Education
Bachelor's/University degree or equivalent experience
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Development------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location Full Time Salary Range:$94,300.00 - $141,500.00------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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This job opening is for an existing job vacancy.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Bachelor's degree or equivalent experience
- At least 2 years of hands-on Java application development experience
- Strong Core Java and object-oriented programming skills
- Experience with Java Spring Boot
- RESTful API design and implementation experience
- Microservices architecture experience
- At least 4 years of application support experience
- Ability to troubleshoot and resolve complex technical issues
- Hands-on experience with Oracle, MS SQL, and MongoDB
- Understanding of Angular 1+ and UI/UX design principles
- Experience supporting mission-critical enterprise applications
- Curiosity and eagerness to explore artificial intelligence technologies
- Hands-on AI experience or knowledge in AI-powered monitoring, predictive analytics, generative AI, or AI-driven anomaly detection
- Capital Markets application configuration, debugging, or support experience, preferably Debt or Equity Capital Markets Origination
- Excellent written and verbal communication skills, including translating technical concepts for business audiences
- Ability to work under pressure and adapt to changing priorities
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
