Requirements
- Handle and resolve L1 support tickets using Freshservice (incident & service request management).
- Provide application-level support and troubleshooting for production issues.
- Perform data correction activities as per business requirement and approvals.
- Write, update, and optimize SQL Server queries for reporting and issue resolution.
- Work on SQL Server objects including:
- Joins
- DML operations (Insert/Update/Delete)
- Stored Procedures
- Triggers
- Identify recurring issues and suggest improvements to reduce ticket volume.
- Coordinate with internal teams (Dev / QA / DB) for escalations and resolution.
- Maintain proper ticket documentation, root cause notes, and resolution steps.
- 2+ Experience in ticketing tool (mandatory / preferred).
- Strong hands-on experience in SQL Server:
- Joins, DML, query updates
- Stored procedures, triggers
- Good understanding of application support process and SLA handling.
- Basic understanding of production support, incident management, and troubleshooting.
- Strong communication skills (ticket updates, user coordination).
- Knowledge of .NET and C#
- Basic understanding of debugging and application logs
- Exposure to ITIL practices (Incident/Problem/Change Management)
Skills Required
- 2+ years of experience using ticketing tools
- Strong hands-on experience with SQL Server, including joins, DML, and query updates
- Experience with stored procedures and triggers
- Understanding of application support processes and SLA handling
- Basic understanding of production support, incident management, and troubleshooting
- Strong communication skills for ticket updates and user coordination
- Knowledge of .NET and C#
- Basic understanding of debugging and application logs
- Exposure to ITIL incident, problem, and change management practices
What We Do
TekFriday is a nascent technology solution company founded last year by individuals who have a collated total of 50 years' experience delivering quality products and services in the Alternative Financial Services domain The company, having footprints in both Miami, FL and Hyderabad, India is founded by professionals in the Short-Terms loan industry. TekFriday is, a dynamic and young company, on an aggressive growth path to expand from its core team of 200+ people having a diverse skills, backgrounds but united in its goal to put a mark on the Alternative Financial Services domain and be the best. TekFriday is building solutions which are geared towards being industry leaders and pioneering ground-breaking solutions to the Short-Term Loan Industry in North America
