Application Support Technology Lead Analyst - Vice President

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The role is responsible to provide a critical technical support and technology advisory service to an exciting and dynamic Settlements/Metrics and Asset Servicing applications.

As an application Support member you will be responsible for supporting application across Markets Ops (Settlements/Metrics and Asset Servicing suite of apps).  This role is for a hands-on Support to support the business and work closely with Engineering/Development teams.

You will help to resolve day-to-day production support issues for multiple MOT (Markets Ops Technology) Applications globally. You will also help automating procedures where possible via scripting, and performing Permit to Operate on each application release.

Our team work in shifts during the day in order for the team to provide on-site cover. This allows the support team to cover client base both from APAC and EMEA.  You should be flexible and able to work on a shift rotation and will be required to perform occasional out-of-hours/weekend work to support releases and participate in disaster recovery testing.

Key Responsibilities:

Production Support & Stability

• Provide timely, high quality L2 technical support for Asset Servicing platforms, ensuring minimal business impact during incidents.
• Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems.
• Monitor system health and performance, proactively identifying risks and addressing issues before they impact business.
• Support market cut offs and time critical workflows.

Incident & Problem Management

• Own the full incident lifecycle from detection through resolution, including stakeholder communication.
• Lead root cause analysis and post incident reviews, driving permanent remediation and risk reduction.
• Partner with development teams to prioritise fixes and resilience improvements.

Technical Leadership & Collaboration

• Work closely with Operations, Business Analysts, Developers, and Infrastructure teams across regions.
• Provide technical mentorship and guidance to junior support engineers.
• Influence application design and deployment decisions to improve stability, observability, and operability in production.
• Participate in a rotational on call schedule, including weekend support, for critical systems.

Continuous Improvement & Engineering Excellence

• Develop and maintain high quality support documentation, runbooks, and knowledge base articles.
• Drive automation initiatives using scripting and tooling to reduce manual intervention and operational risk.
• Assist with application deployments, upgrades, and disaster recovery testing.
• Identify and implement opportunities to improve monitoring, alerting, and support efficiency.

Development Value:

• Opportunity to work across with businesses in Citi globally
• Significant interaction with senior technology and business partners, and external regulatory bodies
• Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues

Required Skills & Experience

• Strong functional knowledge of Investment banking and Settlement/Metrics & Client Reporting and Asset Servicing business.
• Proven experience supporting business critical applications in a global markets or trading environment.
• Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server).
• Experience with middleware and messaging technologies such as MQ and Kafka.
• Demonstrable scripting ability in Python or shell scripting for automation and analysis.
• Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.
• Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure.
• Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non technical stakeholders.
• Familiarity with ITIL frameworks and best practices for incident, problem, and change management.

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