Role purpose
Be the technical authority for a cluster of applications: lead knowledge acquisition during transition, resolve complex L3 issues, and drive modernization, consolidation and automation that lets a smaller team support more applications.
Key responsibilities
Transition & knowledge acquisition
Lead technical knowledge transfer for the assigned application cluster; validate understanding through reverse-shadow.
Reverse-engineer and document undocumented applications: architecture, integrations, data flows, dependencies, deployment and recovery procedures.
Verify environment access, source code, CI/CD pipelines, monitoring and DR readiness (RTO/RPO) before go-live.
Technical leadership & L3 support
Lead technical triage of incidents, defects and client tasks: estimation, assignment to engineers, technical review and closure.
Own L3 resolution, root cause analysis and permanent fixes for recurring problems.
Lead major incident technical bridges for Critical/High applications.
Review code changes, deployments and change requests; enforce engineering and security standards.
Define runbooks, monitoring/alerting standards and shift-left knowledge articles.
Modernization, merging & innovation
Assess applications technically (technical fit, debt, risk) to feed rationalization decisions.
Design and lead solutions for merging overlapping applications, re-platforming (e.g., containerization on Kubernetes, serverless), upgrades (.NET Framework to .NET 8, Java versions) and SaaS migration.
Build automation: self-healing scripts, synthetic monitoring, automated health checks, CI/CD improvements, AI-assisted triage.
Evaluate and pilot new tools and GenAI capabilities that reduce support effort.
Team leadership
Mentor engineers, drive cross-skilling so each engineer can support multiple applications.
Plan work allocation, on-call rotas and technical capacity for the cluster.
Required qualifications & skills
Strong hands-on background in one or more of: .NET/.NET Core, Java, PHP, JavaScript (Angular/React).
Solid cloud experience on AWS (EC2, ECS/EKS, Lambda, RDS, S3, CloudWatch); GCP or Azure a plus.
Databases: SQL Server, MySQL, MongoDB – query tuning and troubleshooting.
Experience with Kubernetes/containers, CI/CD (GitHub/GitLab/Azure DevOps/Jenkins) and Infrastructure as Code (Terraform/CloudFormation).
Proven delivery of application modernization or consolidation projects.
Strong RCA/problem management skills and ITIL-aligned ways of working in ServiceNow.
Nice to have
AWS Solutions Architect / Kubernetes (CKA/CKAD) certifications.
Experience with integrations/APIs, middleware, SaaS platforms (e.g., Shopify, DocuSign) and COTS.
Observability (Datadog, Dynatrace, New Relic, Splunk) and scripting (Python, PowerShell, Bash).
Experience taking over applications from another vendor.
Core competencies
Ownership mindset and calm under pressure in high-impact incidents.
Fast learner able to support many applications with varied technologies.
Clear written and verbal communication in English with business and technical stakeholders.
Continuous-improvement and automation-first thinking.
Skills Required
- Strong hands-on experience with one or more of .NET/.NET Core, Java, PHP, or JavaScript with Angular or React
- Solid AWS cloud experience, including EC2, ECS/EKS, Lambda, RDS, S3, and CloudWatch
- Experience with SQL Server, MySQL, or MongoDB, including query tuning and troubleshooting
- Experience with Kubernetes or containers
- Experience with CI/CD tools such as GitHub, GitLab, Azure DevOps, or Jenkins
- Experience with Infrastructure as Code using Terraform or CloudFormation
- Proven delivery of application modernization or consolidation projects
- Strong root cause analysis and problem management skills
- Experience with ITIL-aligned ways of working in ServiceNow
- AWS Solutions Architect or Kubernetes CKA/CKAD certification
- Experience with integrations, APIs, middleware, SaaS platforms, or COTS applications
- Experience with observability tools such as Datadog, Dynatrace, New Relic, or Splunk
- Scripting experience with Python, PowerShell, or Bash
- Experience taking over applications from another vendor
Ness Digital Engineering Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ness Digital Engineering and has not been reviewed or approved by Ness Digital Engineering.
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Healthcare Strength — Healthcare coverage is often positioned as comprehensive, with medical and dental described as strong in North America. Wellness programs are also emphasized as part of the core package.
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Flexible Benefits — Flexible or remote work options are frequently highlighted as part of the overall rewards experience. Learning and upskilling support is repeatedly framed as a meaningful benefit tied to the employee value proposition.
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Fair & Transparent Compensation — Pay is characterized as generally “okay to good,” with stronger packages appearing for certain senior roles and some U.S. positions. This suggests compensation can be market-aligned when role level and geography are favorable.
Ness Digital Engineering Insights
What We Do
Ness Digital Engineering, acquired by global investment firm KKR in 2022, is a full-lifecycle digital engineering firm offering digital advisory through scaled engineering services. Headquartered in New York, Ness serves our customers across 11 innovation hubs in the US, Eastern Europe, and India. Combining our core competence in engineering with the latest in digital strategy and technology, we seamlessly manage Digital Transformation journeys from strategy through execution to help businesses thrive in the digital economy. For more information, visit www.ness.com
