At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.
About the Role
Our applications are the external face of Intrum. Our client portals, supports more than 700,000 clients across our markets and our customer portal, handles over 3 million logins annually, a number that continues to grow. As we strategically shift towards self-service, strengthening our support function is a critical step in improving service delivery and ensuring a seamless experience for our stakeholders.
You will play a key role in maintaining, improving, and shaping the future of our support processes. This is not just about following existing procedures - it's about helping us design and develop new ways to monitor, resolve, and prevent issues.
What you will do
- Act as support engineer for incidents and service requests across multiple applications and systems
- Incident management; address and resolve incidents promptly, ensuring minimal disruption in addition to keeping stakeholders aware about the status
- Work with monitoring and log collection tools to resolve and mitigate system errors (Zabbix, Grafana, Graylog, Sentry, updown)
- Perform configuration changes using control panels, Git, and other management interfaces.
- Perform data operations using SQL (e.g. cleansing, restore)
- Escalate and forward tickets to relevant suppliers or internal teams when issues cannot be resolved at your level
- Collaborate with business teams to resolve issues independently and improve documentation for future efficiency
- Contribute to building new monitoring and alerting capabilities—for example, when an error is discovered that isn’t currently captured, you’ll help design and implement the solution.
What we expect
- Experience in application/system administration
- Experience with JIRA, Confluence and Service Now
- Ability to read and understand technical documentation
- Strong problem-solving skills and ability to identify root causes
- Ability to manage multiple tasks in a dynamic environment
- Curiosity and a willingness to constantly improve and learn
- Good written and verbal communication skills in English
It’s a plus if you have
- Basic programming skills (Python, Java) for automation and scripting
- Familiarity with monitoring tools (Grafana, Prometheus, Zabbix, Graylog) and alerting systems
- Understanding of modern infrastructure in on-premises and/or Azure environments, including networking, server administration, containerization, and firewall management
Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!
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What We Do
Intrum is Europe’s undisputed market leading credit management services company, with a complete range of credit management and financial services with a strong base in collection operations.
We have more than 10,000 experienced employees across 20 countries in Europe. Our headquarter is located in Stockholm, Sweden, and we are listed on the Stockholm Stock Exchange.
We help companies prosper by caring for their customers. Every year we support 80,000 companies in a variety of industries who have difficulties getting paid for goods and services that they have sold. Through Intrum’s wide range of credit management services, we help companies of all sizes, to improve their cash flow and increase liquidity.
Every day we are in contact with 250,000 people in debt. Through our ethical approach, we listen, respect and strive to understand each individual situation. Guided by our values, we help our customers solve their debt and come back in control over their financial situation.
This is how we lead the way to a sound economy for companies, individuals and society as a whole
