Application Support Specialist

Your Title: Application Support Specialist

Job Location: Knoxville, TN *Hybrid

Our Department: Trimble Construction

Do you stay on the cutting edge of technology? And crave learning? Then you will fit in with our team of tech enthusiasts and passionate software professionals!

Are you someone who values making a difference?  If so then join our team of diverse and unique individuals working collaboratively to change how the world works!"

What You Will Do

The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble’s MEP Estimating software packages. 

This position focuses on our MEP Estimating  products: Accubid and Trade Services..  You will:

• Assist customers with system setup, configuration, implementation and general software usage.  

• Customer communication is a mix of e-mail, telephone, live chat and web-based support. 

• Understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels, from knowledgeable IT to a basic end user with limited computer experience 

What Skills & Experience You Should Bring

• Critical thinking and problem solving skills

• Strong troubleshooting ability with general computer systems

• Analytical and intuitive (capable of following logic and then making the intuitive leap to a solution or root cause)

• Capable of working autonomously or with little guidance

• Excellent written and verbal communication skills

• Customer oriented with strong desire to take care of the customers needs while following company procedures

• Capable, preferably thrives in high pressure/time critical environments
   

Encouraged but not required: 

• Construction industry experience specific to Electrical and Mechanical

• 1-3 years working in customer support or call center

• Accubid or Trade Services knowledge
   

About Trimble

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com
 

*About Your Location

In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

18.32

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22.88

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Bonus Eligible?

No

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact

[email protected]