Application Support Specialist

 ROLE DESCRIPTION

Job Title

Application Support Specialist

Business Location

Lagos, Nigeria

Full/Part Time

Full Time

Reporting Line

Team Lead, IT

Language requirements

English

Job Purpose

Cordros Capital Limited needs an Application Support Specialist who is responsible for providing exceptional technical support for our software applications. In this role, you will act as the primary point of contact for users experiencing technical issues, ensuring that problems are resolved efficiently and effectively. You will work closely with development teams, system administrators, and end-users to troubleshoot, diagnose, and resolve application-related issues. Your role will also involve monitoring application performance, implementing updates, and ensuring the overall stability and reliability of the software systems.

Responsibilities        

• Provide technical support for software applications and resolve user issues.
• Monitor application performance and ensure system stability.
• Collaborate with development teams to troubleshoot and resolve technical problems.
• Document issues, resolutions, and create technical guides for users.
• Train users on new features and updates of the software.
• Identify recurring issues and suggest improvements to enhance user experience.
•  Implement software updates and patches as needed.
• Ensure compliance with company policies and security standards.
• Work closely with Development teams to align technical deliverables with business goals.

Job Requirements

Education      

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A Second Degree and/or Completion of Relevant Professional Certification will be an added advantage.

Experience

• Minimum of two (2) years’ proven experience in application support or a similar role.

Key Knowledge and Skills  

Knowledge

The incumbent must have proficiency knowledge in the following areas:

• Knowledge of software development lifecycle and ITIL processes is a plus.
• Familiarity with database management and SQL queries.
• Familiarity with product management and end-to-end project lifecycle management.
• Familiarity with Agile development methodologies.
• Knowledge of testing frameworks for ensuring application reliability and performance.

Skills

The incumbent must demonstrate the following skills:

• Strong problem-solving and analytical skills.
• Excellent problem-solving skills and the ability to work in collaborative, team-oriented environments.
• Strong communication skills, with the ability to translate technical concepts into actionable plans.
• High level of organization and detail orientation.
• Strong work ethic and willingness to take initiative.
• Good attitude toward teamwork as well as the ability to work independently.

Behavioral Attributes 

The incumbent must demonstrate the following behavioral Attributes:

• Ability to work under pressure.
• Expected to display an appreciable measure of emotional intelligence.
• Ability to manage multiple tasks simultaneously.
• Customer-focused mindset with a proactive approach to problem-solving
• Problem Solver and Solutions Oriented.
• High level of agility and adaptability.

Working Relationships        

Internal

All employees in Cordros Capital and its subsidiaries.

External

Vendors

 Work Environment

• Collaborative and forward-thinking team culture.
• Opportunity to work on cutting-edge projects and technologies.
• A flexible work environment with a focus on personal and professional growth. 

Work Cycle   

Hours/Days the incumbent is required to work

• Monday – Friday (8am – 5pm)
• Flexible working schedule is also available i.e remote work

Physical Requirements                    None   Moderate         Extensive

Lifting Required                                     X

Computer use                                                                               X