Application Support Specialist

Our mission:

Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety of workers is non-negotiable.

Intenseye is a truly disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leaders at Global Enterprises to “see the unseen” hazards and take corrective actions through 24/7 real-time leading indicator data flow. Currently, Intenseye AI protects 100,000+ employees in 25+ countries.

Join Intenseye on the Journey to Zero!

Intenseye is a disruptive company in a new category solving major Health & Safety issues for our customers. We have a proven product and market fit and are already closing and onboarding enterprise customers. 

We are looking to grow our customer & technical support teams in Istanbul.

Our Application Support Specialists will work with our largest global enterprise customers to provide world-class customer service, providing troubleshooting, design, and integration assistance to our growing base of enterprise customers.

Now is an incredibly exciting time to join our growing Support team!

What you'll do?

• Be the subject matter authority on the Intenseye platform and demonstrate the value added benefits to customers throughout the support process.
• Effectively troubleshoot issues on the application, services and network level.
• Work directly with your Support Manager to develop territory strategy.
• Be a product specialist in training/educating partners, customers, and internal employees.
• Effectively manage the technical discussions with customers’ IT/Network teams and collaborate on deployments to integrate the cameras for both cloud and on-premise deployments.
• Provide hands-on support for all Intenseye integrations.
• Work with engineering team, dev-ops and product teams for new feature development, troubleshooting and bug fixing.

What we're looking for?

• 2-4 years experience in an Application or Technical Support position (within an Enterprise SaaS software platform/vendor would be great)
• Deep knowledge of Linux, networking, and micro-service architecture.
• Navigate through application log files on Kubernetes.
• Read automatically collected metrics and dashboards on Grafana.
• Work with technical solutions and engineering teams for deeper investigation and fix of the detected issues.
• Remotely connect to customers’ local servers and work with local IT teams to troubleshoot and fix integration issues

What we offer?

• Great Salary, Health Benefits, and Equity in a fast-growing business
• Remote work - 2 Offices in Istanbul (optional)
• Employee Stock Option Package
• 6x weeks Paternal Leave
• Annual Learning & Development Stipend
• x30 days vacation + public holidays
• Experience working with a fast development and research team of engineers using the latest and greatest technologies
• Comprehensive Family Medical Insurance, Dental & Vision
• Flexibility on work location and hours
• Play a key role in the growth of the company
• Saving lives and changing the industry with AI-powered health and safety!

Hiring Process:

• Zoom meeting with our People team - (45 mins)
• Take home task (7 days to complete)
• Zoom meeting with our Support Manager & Head of Customer Success - (60 mins)
• Reference + Background Checks

Equal Employment Opportunity statement (EEO)

Intenseye is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.