Key Responsibilities
Incident & Problem Management
- Own end‑to‑end resolution of incidents escalated from L1.
- Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
- Actively participate in or lead Major Incident (MI) bridges.
- Perform RCA and implement permanent fixes.
- Identify recurring issues, trends, and preventive actions.
Change, Release & Operational Readiness
- Review and support production changes related to applications/middleware.
- Perform post‑change validation and production checkouts.
- Highlight risks related to Java versions, certificates, dependencies, and configurations.
- Ensure applications meet availability, performance, and resilience targets.
Monitoring, Automation & Maintenance
- Monitor application health, performance metrics, and system behavior.
- Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.
- Improve monitoring dashboards, alerts, and observability coverage.
- Maintain and update runbooks, SOPs, and KB articles.
Collaboration & Stakeholder Communication
- Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.
- Serve as the primary operational contact for assigned applications.
- Provide clear technical updates during incidents and changes.
Skills & Qualifications
Technical Skills
- Strong Java and .Net fundamentals and troubleshooting.
- Strong Unix/Linux and networking skills.
- Scripting (Shell/Python/PowerShell) – development & optimization.
- Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
- Solid understanding of ITSM processes (Incident, Problem, Change).
- Experience in RCA, DR validation, and resilience operations.
Soft Skills
- Strong analytical and problem-solving capabilities.
- Ownership mindset and ability to handle high pressure issues.
- Clear communication with stakeholders at all levels.
Experience & Education
- 3–6 years in application support, production operations, or ARO.
- Bachelor’s degree in engineering, Computer Science, or equivalent.
Working Conditions
- Rotational shifts including nights/weekends/holidays.
- Fast-paced environment with multiple priorities.
- Hybrid working model
Skills Required
- 3-6 years of experience in application support, production operations, or ARO
- Bachelor’s degree in engineering, Computer Science, or equivalent
- Strong Java and .NET fundamentals and troubleshooting experience
- Strong Unix/Linux and networking skills
- Shell, Python, or PowerShell scripting development and optimization experience
- Experience with Splunk, Grafana, AppDynamics, or ELK
- Understanding of ITSM incident, problem, and change management processes
- Experience with root-cause analysis, disaster recovery validation, and resilience operations
- Ability to work rotational shifts, including nights, weekends, and holidays
- Strong analytical, problem-solving, ownership, and stakeholder communication skills
Ensono Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ensono and has not been reviewed or approved by Ensono.
-
Leave & Time Off Breadth — Time off provisions include unlimited PTO, paid volunteer time, and a formal sabbatical program. These offerings provide flexibility for rest, community service, and extended renewal.
-
Retirement Support — Retirement support includes a 401(k) with company match as part of the core package. This adds long‑term financial value alongside day‑one eligibility for other coverage.
-
Parental & Family Support — Family‑forming coverage and paid parental leave are explicitly included, with adoption and surrogacy reimbursement. These benefits support diverse paths to growing a family.
Ensono Insights
What We Do
Ensono helps IT leaders be the catalyst for change by harnessing the power of hybrid IT to transform their businesses. Our broad services portfolio from mainframe to cloud, powered by an intelligent governance platform, is designed to help our clients operate for today and optimize for tomorrow. We are award-winning certified experts in AWS & Azure
Why Work With Us
Our culture is collaborative & results-driven. Curiosity, passion, honesty & reliability are values we live by. Career & professional development is encouraged through promotions, learning opportunities, Ensono University - eTalks, training academies, paid tuition and study leave, quarterly Innovator Awards. Thinking Thursdays (no meetings 8 to 12)
Gallery
