Application Support Specialist – Treasury Application

SUMMARY OF ROLE:

The Application Support Analyst – Treasury Systems is responsible for providing functional and technical support for Treasury applications used by the bank, including Money Market, Forex, Securities, Liquidity Management, and Risk Management systems. The role ensures smooth day-to-day operations, issue resolution, system stability, and support for business users in Treasury and Finance departments.

KEY RESPONSIBILITIES:

Responsibilities

1.          Application Support:

•                     Provide L1 / L2 support for Treasury applications.

•                     Monitor daily Treasury system activities and ensure successful processing.

•                     Troubleshoot and resolve production issues within defined SLA.

•                     Coordinate with vendors for vendor L3 support and bug fixes.

•                     Perform impact analysis before applying fixes or changes.

2.          Functional Support

·                Support Treasury modules such as:

·                Money Market

·                FX / Derivatives

·                Securities / Bonds / Sukuk

·                Liquidity Management

·                Risk & Limit Management

·                SWIFT / Payment interfaces

·                GL / Core Banking integration

·                Ensure EOD / BOD / Batch jobs run successfully.

3.          Incident / Problem Management

•                     Log and track incidents in ticketing system

•                     Perform root cause analysis for recurring issues

•                     Ensure timely resolution as per SLA

•                     Prepare incident reports for critical issues

4.          Change & Release Management

•                     Support application deployments and patches.

•                     Coordinate testing for system upgrades / regulatory changes.

•                     Maintain release documentation.

5.          User Support & Training

•                     Provide functional support to Treasury Front Office, Middle Office, and Back Office users.

•                     Assist users in transaction issues, deal booking, settlements, and reporting.

•                     Support parameter changes, static data updates, and limit setup.

6.          Interfaces & Integration Support

•                     Support interfaces between Treasury and:

·                Core Banking

·                SWIFT

·                RTGS / Payment systems

·                Market data feeds (Reuters / Bloomberg)

·                GL / Finance systems

•                     Monitor interface jobs and resolve failures.

7.          Vendor Coordination

•                     Coordinate with application vendors for bug fixes and enhancements.

•                     Track open issues and follow up for resolution.

•                     Validate vendor patches before production deployment.