Help reimagine home appraisal software for a $40T asset class. HomeVision builds tools for lenders and appraisers using data science and ML. We’re a small, fast-moving team backed by Initialized Capital, with growing revenue and clear product-market traction.
We are looking for a motivated individual to join the Customer Success team as a support specialist. This is not a standard support role - we have relatively few requests coming in, but those we have can be very important and often complex. Also, there is often time available between requests that can be used to make improvements in documentation, process, tooling, etc. This provides opportunity to grow your experience over time.
What you’ll doOwn the customer support queue - either from from 6:00 AM to 2:00 PM Pacific or 10:00 AM–6:00 PM Pacific
Triage, investigate, and resolve issues across our web app, data pipelines, and partner integrations
Update system configurations and administer customer accounts with care and accuracy
Write clear, friendly updates and incident summaries for customers and internal stakeholders
Create and improve support and system documentation
Spot patterns and drive improvements in the software and processes
Partner with Product, Engineering, Sales or engineering teams on relevant projects
Please note in your application where you may have additional skills
Bias to action and ownership, with high empathy for users
Comfortable digging into logs, admin tools, and other related systems to validate hypotheses
Propose lightweight experiments and metrics to validate improvements
Excellent written communication and a calm, methodical approach to complex situations
Strong troubleshooting skills and the ability to learn unfamiliar systems quickly
A continuous improvement mindset and desire to document as you go
Commitment to open communication and a collaborative team culture
Located near Seattle or San Francisco to allow for occasional in-person meetings in the short term and potential hybrid work in the long term
Experience in real-estate lending, collateral valuation, or appraisal workflows
Prior experience in customer support, technical support, analytics, or software engineering
Familiarity with SaaS admin tools, ticketing systems, and basic scripting or SQL
Flexible time off
High autonomy and clear ownership
Support for professional development and learning
Room to grow scope over time (customer relations, product management, integrations PM, or technical track)
No recruiters or automated/AI submissions.
Top Skills
What We Do
HomeVision brings modern document understanding technology to enable more accurate and streamlined collateral review and underwriting for lenders, appraisal management companies, and others.
HomeVision's MIRA platform can examine all aspects of an appraisal including all of the photos, maps, floor plans, and textual commentary. MIRA integrates with popular LOS and AMS platforms and external data sources like public records and MLS and can eliminates tedious and time-consuming cross-reference checks. Our automation goes beyond simple consistency checks to fully examine photos and textual commentary, identifying specific issues and areas of risk for lenders.
For more information, please contact us at [email protected] or visit us at https://homevision.co.
