Job Summary
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities :
Provide technical support for both IoT devices and SaaS platform.
Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
Maintaining and updating technical documents and procedures.
Identifying and resolving system issues.
Perform daily system monitoring, verifying integrity and availability of Cartracks application.
Perform daily post installation/ QA validation
Review systems and application logs for remote diagnostic of field devices.
Provide training and assistance to users of Cartrack application systems.
Provide on-site field support and installation, verify completion of scheduled jobs.
Internal IT support.
Requirements :
Diploma or Bachelor Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience.
0-3 years of experience in the IT service with experience/knowledge in Application Support and Web Services.
Knowledge of API (Postman) and technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage.
Proficient in English.
Excellent communication and interpersonal skills.
Hands-on and a positive attitude.
Technically independent with good initiative.
Strong analytical problem-solving skills with an out-of-box approach in providing solutions
Skills Required
- Diploma or Bachelor Degree in Electrical, Electronic or Telecommunications Engineering or equivalent industry experience.
- 0-3 years experience in IT service with experience/knowledge in Application Support and Web Services.
- Knowledge of API testing (Postman).
- Knowledge of GPS, GSM, mobile phone technologies and vehicle telematics.
- Proficient in English.
- Excellent communication and interpersonal skills.
- Hands-on attitude and positive mindset.
- Technically independent with good initiative.
- Strong analytical problem-solving skills and creative solution approach.
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
