Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers. Since 2012, Arthur Grand has been successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, DevOps, DevSecOps, CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management. Arthur Grand’s culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results.
We are a minority-owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits, and provide continued opportunities for professional growth. Please send your resume for immediate consideration
If you are interested in the above opportunity, we warmly invite you to join our team.
Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)
Job DescriptionHiring: Application Support Specialist / Help Desk Specialist – Intermediate - RQ11331
Toronto, ON – 5 Days Onsite
Long Term Contract
👥 4 Openings: 2 Non-Bilingual | 2 Bilingual (English/French)
⚠️ Mandatory In-Person Interview
We are looking for experienced Application Support / Help Desk Specialists with strong end-user support, IVR, digital/website support, troubleshooting, escalation, and communication skills.
Key Skills: Help Desk | Application Support | IVR | End-User Support | Website Support | Troubleshooting | Incident Tracking | Escalation | Customer Service
📩 Interested candidates, please share your updated resume.
#Hiring #ApplicationSupport #HelpDesk #ITSupport #TechnicalSupport #TorontoJobs #CanadaJobs #OntarioJobs #BilingualJobs #FrenchJobs #ITJobs #ContractJobs #NowHiring
Thanks
Richard Tucker
Arthur Grand Technologies Inc
8(A) Certified Business | CMMI (L3) | ISO 9001:2015 Certified | ISO/IEC 27001:2022 Certified
NMSDC Minority Business Enterprise (MBE)
Arthur Grand is an Equal Opportunity Employer (Including disability/Vets)
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Experience in application support or help desk services
- Strong end-user support skills
- IVR support experience
- Digital or website support experience
- Troubleshooting experience
- Incident tracking experience
- Escalation experience
- Strong communication and customer service skills
- English and French bilingual ability for designated openings
What We Do
Arthur Grand Technologies an SBA certified 8(a) firm offers a broad range of Technology and Business Consulting services to federal and commercial customers. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. Our associates have significant business, engineering, and technology expertise.
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