We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for an Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Description:
Troubleshoot and resolve technical issues related to hardware, software, and networking
Install and configure hardware and software applications
Monitor and maintain Cartrack application and systems to ensure their smooth functioning
Collaborate with Global teams to implement and maintain IT projects
Document technical procedures, user manuals, and FAQs
Provide technical support for any IT related matters or issue
Train users on the use of Cartrack applications and hardware
Continuously update technical knowledge and skills
Requirements:
Minimum Higher NITEC, Diploma, or Bachelor's Degree in Computer Engineering, Electronics Engineering, Telecommunications, Automotive Engineering, or a related field.
Fresh graduates are welcome to apply; relevant internship or hands-on technical experience is an advantage.
Basic understanding of telematics, GPS tracking systems, or automotive electronics is a plus.
Good written and verbal communication skills in English, with the ability to interact professionally with customers.
Self-motivated, enthusiastic, and customer-oriented with a positive attitude.
Able to work independently as well as collaboratively within a team environment.
Willing to work outside regular business hours when operational requirements demand it.
Skills Required
- Minimum Higher NITEC, Diploma, or Bachelor’s Degree in Computer Engineering, Electronics, Telecommunications, Automotive Engineering, or related field.
- Troubleshoot and resolve hardware, software, and networking issues.
- Install and configure hardware and software applications.
- Good written and verbal communication skills in English and professional customer interaction.
- Self-motivated, enthusiastic, customer-oriented with a positive attitude.
- Able to work independently and collaboratively within a team environment.
- Willingness to work outside regular business hours when operational requirements demand it.
- Relevant internship or hands-on technical experience.
- Basic understanding of telematics, GPS tracking systems, or automotive electronics.
- Familiarity with Cartrack or similar fleet/telematics platforms.
What We Do
Cartrack is a global smart-mobility company providing fleet management and telematics via a scalable Software-as-a-Service platform. Combining IoT GPS devices, real-time tracking and analytics, Cartrack helps businesses improve vehicle safety, efficiency and productivity across multiple markets. The company operates in many countries and supports installation, maintenance and data-driven fleet optimisation services for commercial and consumer fleets.
