The Role
Provide administration, troubleshooting, optimization, licensing, lifecycle management, and user support for enterprise applications including Manufacturo, NetSuite, Teamcenter, and NX. Manage ITSM incidents, changes, problems, SLAs, documentation, integrations, and upgrades. Support compliance with EAR and ITAR requirements, secure access controls, audits, and controlled technical data handling.
Summary Generated by Built In
Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on — rovers, power, and data networks for sustained operations on the Moon. We are focused on the problems that must be solved before the next chapter of human exploration can scale. The Moon does not forgive untested assumptions. The people who work here know that, and they wouldn't have it any other way.
Astrolab is looking for an Application Support Engineer to provide administration, support, and optimization of enterprise applications used across the organization. This role provides technical support for our Manufacturing Execution System (MES), Enterprise Resource Planning (ERP) & other enterprise platforms while ensuring system reliability, licensing availability, and compliance with aerospace regulatory requirements.
Astrolab is looking for an Application Support Engineer to provide administration, support, and optimization of enterprise applications used across the organization. This role provides technical support for our Manufacturing Execution System (MES), Enterprise Resource Planning (ERP) & other enterprise platforms while ensuring system reliability, licensing availability, and compliance with aerospace regulatory requirements.
What you'll do:
Enterprise Application Support
- Provide day-to-day admin support for enterprise applications including Manufacturo, NetSuite & backup to Teamcenter / NX support.
- Troubleshoot application issues, performance problems, and integration challenges affecting the teams.
- Coordinate with users to resolve software defects, configuration issues, and workflow problems.
- Scope and gather requirements for new project requests which include customizations, automations and new integrations.
- Maintain application uptime and performance to support business processes.
License & User Management
- Administer and maintain licenses.
- Monitor license utilization and availability to ensure all teams have uninterrupted access.
- Work with vendors to manage renewals.
Application Lifecycle & Maintenance
- Plan and coordinate system upgrades with the key Business Owners.
- Maintain documentation for system configurations, troubleshooting procedures, and operational processes.
- Support integrations between enterprise platforms.
IT Service Management (ITSM)
- Manage support requests and incidents through the organization’s ITSM platform.
- Follow established incident, change, and problem management processes.
- Maintain service-level agreements (SLAs) and ensure timely resolution of support tickets.
- Contribute to knowledge base documentation and operational playbooks.
Compliance & Security
- Ensure enterprise applications and data handling align with Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR) requirements.
- Support secure handling of controlled technical data and ensure proper system access controls.
- Assist with compliance audits and documentation as needed.
What you'll bring:
Basic Qualifications
- 3+ years of professional experience supporting enterprise applications, business systems, or similar technology solutions.
- Experience supporting or administering Manufacturo and/or NetSuite.
- Experience with ITSM practices, including incident, change, and problem management.
- Experience with scripting using one or more of the following:
- C#
- Python
- JavaScript
- Experience with business analytics platforms (i.e. Power BI) and basic knowledge of SQL.
- Experience with software application lifecycle management and operational support practices.
- Experience in applicable EAR and ITAR requirements related to the handling and access of controlled technical information.
- Experience in the aerospace industry.
- Experience supporting engineering computing environments, CAD infrastructure, PLM systems, or similar technical applications.
Benefits and Perks
- Join a team of best-in-class engineers building the foundation of planetary surface exploration
- Equity ownership in the company
- Comprehensive health benefits, including medical, dental, vision, and mental health support
- 401(k) plan with company match
- Flexible PTO and parental leave
- Home office set up reimbursement
- Weekly lunch stipend, plus complimentary snacks and beverages on-site
- Once a month social hour on-site with food and drinks
About
Having a strong, inclusive, and inspired team is essential to accomplishing our bold mission. Employees are our biggest asset, and we are deeply committed to them and our values. At Astrolab we…Demonstrate and inspire trust. Interactions are direct, honest, and respectful. We are fair and transparent with what we do and why.Thrive in balance. Balance gives us perspective and keeps us motivated and inspired. We commit to rewarding work and a fulfilling personal life. Seek diverse perspectives. We ask questions, engage in productive debate and offer alternatives to ensure our solutions and products are robust and a reflection of our collective best.Move with purpose. Quality and reliability are accomplished through efficient ideation and iteration. We act with a sense of urgency and deliver what we promise, always with the big picture in mind.Make an impact. We intentionally move our community and industry into the future through our work, practices, and actions.
Skills Required
- 3+ years of professional experience supporting enterprise applications, business systems, or similar technology solutions
- Experience supporting or administering Manufacturo and/or NetSuite
- Experience with ITSM practices, including incident, change, and problem management
- Experience with scripting using C#, Python, or JavaScript
- Experience with business analytics platforms such as Power BI and basic knowledge of SQL
- Experience with software application lifecycle management and operational support practices
- Experience with applicable EAR and ITAR requirements related to controlled technical information
- Experience in the aerospace industry
- Experience supporting engineering computing environments, CAD infrastructure, PLM systems, or similar technical applications
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Astrolab designs and develops robotic mobility systems for planetary exploration, deploying surface mobility and infrastructure to enable sustained human and commercial operations on the Moon and Mars.
