Application Support Specialist - CRM

Job Description:

Application Support Specialist – CRM

Salford (M50 3SP) or Staines (TW18 3DZ)

Flexible / Hybrid working options (1 day a week in office preferred)

Permanent

From £48,000 (Neg depending on exp. & location)

Full time 37.5 hours
 

We make health happen

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital & data strategy, joining us on our journey and developing yourself along the way.

The Application Support Specialist will be responsible for providing comprehensive support for Microsoft Dynamics 365 across the UK business. Key responsibilities include monitoring system performance, troubleshooting technical issues, supporting software implementations, and ensuring the smooth operation of application solutions. The role involves close collaboration with business users, third-party vendors, and internal IT teams to deliver effective and timely support.

How you’ll help us make health happen:

• Serve as the technical authority within your domain (application or technology-specific).

• Perform development, support, or environment configuration tasks as required.

• Assess and validate technical solutions and designs to ensure end-to-end suitability.

• Participate in implementation, change control, and release planning activities.

• Adhere to application delivery standards, development methodologies, and architectural frameworks.

• Contribute to strategic software architecture decisions and infrastructure design input.

• Own and resolve IT issues within your domain that impact operational services or development.

• Build strong relationships across IT teams and promote a customer-focused culture.

• Support continuous improvement initiatives and address performance concerns.

• Assist with onboarding new team members and knowledge sharing.

• Respond to incidents and resolve service-impacting issues.

• Be available for 24/7 on-call support for core applications, including incident and release management.

Key Skills / Qualifications needed for this role:

• Track record supporting and administering Microsoft Dynamics 365.

• Strong proficiency in Microsoft Power Platform, including:

  • Power Apps

  • Power Automate

  • Power Pages

• Familiarity with the Microsoft Azure portal.

• Microsoft certifications are advantageous, particularly:

  • Dynamics 365 Fundamentals (MB-910)

  • Power Platform Fundamentals (PL-900)

  • Azure Fundamentals (AZ-900)

• Knowledge of C# is beneficial.

• Experience with ITSM tools (e.g., ServiceNow) is a plus.

• Proven experience in a technical support environment.

• Flexible and resilient under pressure.

• Strong communication and collaboration skills.

• Experience working in matrix-managed teams, including contractors and vendors.

• Understanding of SDLC and Agile methodologies (e.g., Scrum).

• Familiarity with ITIL v3 or later, particularly Service Operations processes (Incident, Problem, Change, Event Management).

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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