Job Title: Application Support / Production Support
Key Skills: Java, C, C++, VB, .NET, ASP or Angular.
Experience: 6-9 years
Location CDMX or Guadalajara
Mode: In Person
We at Coforge are hiring Position (21475) with the following skill set.
Role Summary
We are looking for a candidate who can support production applications, analyze and resolve application issues, manage incidents and work closely with application owners, users and senior stakeholders to improve application stability and performance.
Responsibilities
Work actively with team members to analyze and resolve application issues.
Identify defects, discrepancies and trends through code debugging or log analysis.
Manage incidents and communicate effectively with users, application owners and senior stakeholders.
Improve application stability and performance by identifying patterns, recurring failures and root causes.
Advise application owners on permanent fixes.
Adopt tools developed by the AppBank Engineering team to automate failures using machine learning techniques.
Identify alerts and processes that can be automated, and work with the AppBank Engineering team to automate them.
Challenge existing application setup and processing, suggesting ways to improve stability.
Actively participate in the change management process to manage risk in the production environment.
Build and improve run books to minimize operational errors and improve efficiency.
Develop reports with trending statistics to track and manage application health and support service performance.
Learn and troubleshoot proprietary technologies as needed.
Required Skills
Computer Science concepts, including practical use of data structures.
Problem-solving experience in a development or production environment.
Experience observing patterns, analyzing root causes and suggesting solutions.
Good communication skills to explain technical and functional issues to App Dev teams and senior stakeholders.
Experience with one structured or object-oriented programming language, such as Java, C, C++, VB, .NET, ASP or Angular.
Experience with one scripting language, such as Shell script, Perl, JavaScript or Python.
Experience with one RDBMS environment, such as Sybase ASE/IQ, Oracle or DB2.
Posted On: May 20, 2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Skills Required
- Experience: 6-9 years
- Problem-solving experience in a development or production environment
- Experience with one structured or object-oriented programming language
- Experience with one scripting language
- Experience with one RDBMS environment
Encora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Encora and has not been reviewed or approved by Encora.
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Healthcare Strength — Health coverage is described as employer-provided in multiple locations, with private plans and family coverage highlighted in Spain and Mexico. Medical insurance quality is presented as a recurring bright spot alongside standard coverage.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO, with regional materials indicating additional leave provisions in certain countries. Leave is generally portrayed as conventional to generous depending on location.
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Flexible Benefits — Work-from-home flexibility is frequently highlighted as a plus, though it varies by role and client needs. Remote and hybrid options are positioned as part of the overall package.
Encora Insights
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
