Application Support & Operations Analyst

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

As a Concierge Services, Application Administrator at PAR Technology, you’ll manage and optimize the PAR OPS back-office system for multiple restaurant clients. Acting as an extension of their internal teams, you’ll ensure their operations run seamlessly so they can focus on delivering outstanding guest experiences.

This role is key to supporting cost control, labor scheduling, reporting, and operational workflows. You'll become a subject matter expert on our software, helping clients use it to its fullest potential while constantly evolving your technical knowledge. You’ll also work in a collaborative team environment where asking questions and continuous learning are valued.

The ideal candidate has a background in restaurant operations or IT, with experience using POS or back-office systems and a knack for learning new tools. You thrive in a fast-paced, client-focused role and enjoy being the go-to person for problem-solving and execution.

Position Location:

Remote (U.S.-based)

Reports To:

Concierge Services Leadership

What We’re Looking For:

• 2–3 years of experience with POS or back-office systems in the restaurant industry

• 2–3 years in a technical customer success, implementation, or restaurant IT operations role

• Familiarity with restaurant workflows and operations

• Strong analytical and problem-solving skills

• A passion for learning and staying current with technology

• Excellent written and verbal communication

• Bachelor’s degree in a technical field or equivalent experience

Additional Skills:

• Experience in a client-facing or professional services role

• Ability to manage multiple tasks and prioritize with urgency

• Proficiency with Microsoft Office (Excel, Outlook, SharePoint)

• Comfort working in multi-channel support environments (email, ticketing systems, phone)

• Detail-oriented with a focus on data integrity

• Strong organizational and follow-through skills

Unleash your potential: What you will be doing and owning:

• Become a subject matter expert in the PAR OPS back-office solution

• Administer client databases with high attention to accuracy and integrity

• Execute client requests and configuration changes with precision and timeliness

• Advise clients on best practices, usage trends, and process improvements

• Manage tasks via support tickets, emails, virtual meetings, and phone

• Keep internal tracking tools and client records updated

• Respond to inquiries professionally and promptly

• Cross-train with teammates and contribute to continuous improvement efforts

• Suggest improvements to team workflows and customer experience

• Perform additional duties as assigned

Interview Process:

• Interview #1: Virtual Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.