Application Support Manager

Posted 5 Days Ago
Be an Early Applicant
Ahmedabad, Gujarat, IND
In-Office
Expert/Leader
Utilities
The Role
Lead application support, systems integration, solution design, and project delivery for port and terminal IT systems (TOS, logistics apps, CLMS/HRMS). Ensure system availability, stakeholder coordination, process improvements, automation, and documentation while managing IT portfolio and support rosters.
Summary Generated by Built In
Responsibilities

Job Purpose (1–2-line high level summary of why does the position exist and what value it adds to the organization)

Ability to Study existing systems, programs, integrate and support various business systems (Container TOS, Non-Container TOS, Logistics TOS, Interfaces, Mobile apps, Other port applications i.e CLMS / HRMS, Audit Compliance for Statutory/Internal/MAAS etc.) Design Solution, Project management and implementation and build collaboration platform and contribute towards port & terminal operations.


Accountabilities and KPIs (8-10 key activities / decisions for which this role is accountable)

No.

Key Accountabilities

1.

Review and understand the Scope and define technical requirements of IT systems & Business Applications

2.

Systems Integrations, Process Improvement & Solution architecture.

3.

Design Solution & incorporating system automation, and infrastructures components; system performance optimizations and value engineering.

4.

Identify business applications in the areas of expertise, work with Business Owners, Technology partners and drive the projects to success.

5.

Ensure business value delivery from each of the IT solutions deployed and under deployment.

6.

Coordinate with IT Infrastructure and database associates for system availability

7.

Ensure Project Execution and stake holder Coordination at Local Site.

8.

Schedule and Plan activities with dependencies  to identify the technical issues/conflicts

9.

High Level Reports and Documentation
Qualifications

Experience & Educational Requirements

EDUCATIONAL QUALIFICATIONS:

(degree, training, or certification required)

  • Bachelor's Degree in Engineering, Information Systems, Computer Science, or related field from a premier institute
  • Project Management certification (e.g. PMP) is a plus

RELEVANT EXPERIENCE: 

(no. of years of technical, functional, and/or leadership experience or specific exposure required)

  • 10+ years of experience in TOS and Integration experience 
  • 7+ years of IT leadership experience preferred in Ports & Logistics IT is required, where ability to manage IT portfolio specific to Ports & Logistics is clearly demonstrated 
  • 4+ years in demand & portfolio management work where progressive growth and supervisory experience has been demonstrated 
  • Prior experience in Ports & Logistics IT systems and applications is required.
  • Audit exposure or any certification is preferred. 
  • Support or manage roster is required. 


Skills Required

  • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field
  • Project management certification (e.g., PMP)
  • 10+ years of experience in TOS and integrations
  • 7+ years of IT leadership experience managing Ports & Logistics IT portfolios
  • 4+ years in demand and portfolio management with supervisory experience
  • Prior experience with Ports & Logistics IT systems and applications
  • Audit exposure or relevant certification
  • Experience supporting or managing a support roster
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The Company
HQ: AHMEDABAD, GUJARAT
20,544 Employees

What We Do

Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class transport and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its transport logistics and energy utility portfolio businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India. Adani owes its success and leadership position to its core philosophy of ‘Nation Building’ driven by ‘Growth with Goodness’ - a guiding principle for sustainable growth. Adani is committed to increase its ESG footprint by realigning its businesses with emphasis on climate protection and increasing community outreach through its CSR programme based on the principles of sustainability, diversity and shared values. Watch Pehle Pankha Ayega | Phir Bijli Aayegi : https://www.youtube.com/watch?v=1orXXuPzNmY

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