Application Support Manager, Asia Pacific

Reposted 3 Days Ago
Be an Early Applicant
Hiring Remotely in Hong Kong
Remote
Senior level
Financial Services
The Role
The Application Support Manager will oversee execution activities for critical business applications in Asia, liaising between local users and global teams, coordinating projects and reporting.
Summary Generated by Built In
Application Support Manager, Asia Pacific

Country: Hong Kong

Responsible for Change the bank execution activities related to critical business applications used in the Asia branches across different business areas Markets and Banking mainly and down streams. Be the liaison between local user groups and the global teams and suppliers. Provide escalation and follow-up with various local and global teams.

Key Responsibilities

  • Cross function managing and coordinating supplier and internal relationships with the HO office.

  • Coordinate the Projects execution with Madrid when changes are required.

  • Provide weekly and monthly release reports for management review.

  • Escalate and follow up on project risk application issues.

  • Define release content based on the service request backlog.

  • Supervise and prepare runbooks related to GO-Live activities and provide post-production support after the implementation.

  • Execute Change Management activities impacting business areas related to Projects implementation (training and UATs execution) when required.

Basic Requirements

  • University degree

  • 5 years of solid working experience in planning, implementation and supporting systems

  • A good command of written and spoken English and Spanish

  • Positive team player and great interpersonal and communications skills

  • Understand the Santander core banking applications and the corporate banking business models

Skills Required

  • University degree
  • 5 years of solid working experience in planning, implementation and supporting systems
  • Good command of written and spoken English and Spanish
  • Interpersonal and communications skills

Santander Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Santander and has not been reviewed or approved by Santander.

  • Retirement Support A dollar‑for‑dollar 401(k) match up to 6% of eligible pay and immediate vesting are highlighted as core strengths, supporting long‑term savings. This is reinforced by company‑paid disability and life/AD&D coverage that bolster financial security.
  • Leave & Time Off Breadth Paid time off typically ranges from 18–30 days in the U.S. with 11 paid holidays, plus dedicated volunteer and development time; the UK features a minimum of 25 days with buy/sell options. Some roles also use self‑managed PTO, offering additional flexibility depending on team norms.
  • Parental & Family Support U.S. parental benefits include 8 weeks paid for all parents and a total of 16 weeks paid for birth mothers, with flexibility for reduced hours around childbirth. Caregiver leave and dependent‑care programs add further family support.

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The Company
HQ: Boadilla del Monte, Madrid
136,172 Employees

What We Do

Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.

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