Valleysoft is a regional IT services provider delivering enterprise technology solutions, application development, process management, and IT support services for clients globally. Working across the Information Technology and Services sector, the company supports organizations with the systems and operational expertise they rely on to run critical business processes effectively.
In this role, you will help maintain the stability, performance, and readiness of banking applications that support key business domains. You will work closely with internal technology teams, external suppliers, and development stakeholders to support application operations, resolve issues, and contribute to the ongoing improvement of business-critical platforms.
Responsibilities- Support Dynatrace application activities.
- Monitor and analyze banking applications performance to enhance and support business processes for specific business domains.
- Investigate application errors related to servers or databases using the required view access as the first layer accountable for application readiness.
- Raise hardware or database-related issues to the concerned team.
- Evaluate, implement, administer, and tune banking applications.
- Manage relationships with third-party application suppliers and meet established service level agreements.
- Coordinate with IT Architecture, Demand Management, project management, and QA teams during project planning and execution related to banking applications.
- Implement changes related to the applications and engage other resources when needed.
- Implement data protection and compliance policies related to banking applications and coordinate with IT Security.
- Analyze problems related to supported banking applications and coordinate with designated vendors.
- Cooperate with application developers on web interfaces related to different applications.
- Coordinate with IT teams during project execution related to banking applications.
- Support development teams during implementation and transfer business knowledge.
- Analyze new releases of third-party applications.
Requirements
Qualifications & Experience:
- University Degree Holder in Computing / IT or equivalent industry experience.
- Senior Analyst: Minimum 3-6 years of Information Technology Area experience in IT Application experience, preferably in a Banking and Finance environment
- Analyst: Minimum 1-3 years of Information Technology Area experience in IT Application experience, preferably in a Banking and Finance environment
- Knowledge of specific 3rd party application deployed in Bank Environment
- Knowledge of Business processes supported by 3rd party applications
- Knowledge of Supplier Management Process
- Requirements gathering (data and process) and application solution design
- Knowledge of Release and Deployment Management process
Skills:
- Customer oriented
- Communication skills
- Creative thinking
- Understanding of the environment
- Ability to learn and innovate
- Teamwork player
Skills Required
- University degree in Computing / IT or equivalent industry experience
- Relevant experience in application support
- Support and administration of banking or financial applications
- Experience with Dynatrace or similar application performance monitoring tools
- Monitoring and performance analysis skills for banking applications
- Troubleshooting and investigating application errors related to servers, databases, or infrastructure
- Ability to access and interpret performance/view logs for root cause analysis
- Experience raising hardware or database issues and escalating to relevant teams
- Experience working with third-party application vendors and meeting SLAs
- Skills in evaluating, implementing, administering, and tuning banking applications
- Experience coordinating with IT architecture, project management, QA, and other IT teams
- Knowledge of data protection and compliance policies related to banking applications
- Coordination with IT Security on security policies
- Experience analyzing new releases of third-party applications
- Working with developers on web-related interfaces
- Knowledge of supplier management process
- Requirements gathering (data and process) and application solution design
- Knowledge of release and deployment management process
- Strong understanding of banking domain processes and application environments
What We Do
- Valleysoft is a regional IT services provider serving clients around the world. Since 2006, Valleysoft has been working with global partners, such as IBM, in different industries to solve complex business and technical problems ranging from enterprise-class application development and maintenance to worldwide process management. - As client-focused and process-oriented company, Valleysoft stands as a vendor neutral and capability rich professional organization. Our maturity in quality delivery and operational discipline shows through our work. Our operational maturity enables us to provide high-quality services with repeatable and predictable results at optimized efficiency in both level of efforts and economic model. As a result, we are able to deliver to our clients world-class services at best values.
