- Act as the primary internal point of contact with the application vendor for Korean REPO and Bond platforms.
- Maintain a strong working relationship with the vendor's support team, ensuring timely issue resolution.
- Participate in vendor review calls and follow up on agreed actions.
- Provide L2 escalation support to the Seoul end-user support team, ensuring seamless issue management.
- Enforce and adhere to BGC's change control framework for platform changes and upgrades.
- Log, prioritize, and manage support tickets for the Korean platforms, ensuring timely resolution.
- Own incidents from triage to post-incident review, following ITIL-based incident management.
- Proactively monitor and identify gaps in coverage for Korean REPO and Bond platform components.
- Develop and maintain deep knowledge of Korean REPO and Bond market conventions and trade lifecycles.
- Identify and escalate operational risks, ensuring compliance with regulatory and reporting requirements.
- Bachelor's or Master's degree in Computer Science, IT, or a related field.
- 5+ years of experience in application support, preferably in financial services or fintech.
- Proven ability to manage vendor relationships and provide effective support.
- Experience with ITIL or equivalent incident/change management frameworks.
- Excellent communication skills, with fluency in both Korean and English.
- Strong problem-solving and analytical abilities, with a proactive approach.
- Ability to work independently and as part of a global, diverse team.
- Understanding of trading platforms, middle-office systems, and market data is an advantage.
- Willingness to learn and adapt to new technologies and processes.
- A commitment to maintaining high standards and ensuring smooth operations.
Skills Required
- Bachelor's or Master's degree in Computer Science, IT, or a related field
- 5+ years of experience in application support
- Experience in financial services or fintech
- Proven ability to manage vendor relationships
- Experience with ITIL or equivalent incident/change management frameworks
- Fluency in Korean and English
- Strong problem-solving and analytical abilities
- Ability to work independently and as part of a global, diverse team
- Understanding of trading platforms, middle-office systems, and market data
- Willingness to learn and adapt to new technologies and processes
- Commitment to maintaining high standards and ensuring smooth operations
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
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