Application Support Engineer

APPTIUM Technologies is looking to hire an Application Support Engineer who is experienced in software development, system administration and test engineering. Will develop high quality, cost-effective, and timely solutions in the fast-paced global industry. Must be highly motivated and a self-starter who enjoys innovating and constantly improving the products and processes.

Job Description

• Manage business relationships, application performance, and the identification and delivery of new and existing application services to meet the business users known and emerging needs.

• Should take ownership of customer issues reported and seeing problems through to resolution

• Proactively communicate with various business areas/leaders to understand short and long-term plans ensuring that applications meet the requirements for the end-users and the business.

• Research, resolve, respond to, and document end user inquiries; and escalate or reassign issues and problems as needed to appropriate resource for resolution.

• Document current processes and procedures; and build, maintain and contribute to a knowledgebase for the organization’s systems.

• Participate in scheduling rotation for providing after hours on-call escalation support to end-users.

• Provide On-Call service on a scheduled basis and troubleshooting of customer applications in a 24x7 model.

• Ensure all issues are properly logged.

Job Requirement

• L1, L2 and L3 application support experience.

• Experience in Install, configure, manage and deploy applications in the customer environment.

• Experience in create/run regression/sanity tests for applications.

• Ability to work on UNIX/Windows platforms.

• Able to work independently as well as with diverse teams.

• Strong understanding of web-enabled products, Troubleshooting and problem solving skills.

• Telecom background would be a plus.

• Willing to work overtime when needed.

Skills

• Ability to lead/guide, Good analytical skills, Good interpersonal skills, written & verbal communication skills, Exposure of working with international clients and cross-cultural teams

• Knowledge in collaboration/task management – JIRA, Rally and ALM

• Ability to work on multiple platforms including Windows, Linux & UNIX.

• Knowledge in shell script would be a plus. Should have knowledge in help desk software like Zendesk.

• Should possess experience in a heavy customer focus position involving and technical knowledge of a companies' products and services

• Knowledge in SCM tools like GIT, Maven, Jenkins would be a plus.

• Knowledge in Java technology would be a plus.

Education & Experience

• B.Tech/B.E., BCA, B.Sc.- Any Specialization

• MCA - Computers, M.Tech - Any Specialization, M.Sc – Computers.

• Minimum 3 years to Maximum 5 years of experience

At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.