Position Type: Contract (12 months)
Location: New York City (Hybrid)
Salary Range: $45-75 (USD)
Job ID: 161185
About the Role:
This role will provide application support to our identifying, responding to, troubleshooting and resolving technical issues related to the applications and services, ensuring optimal performance and satisfactions for users and drivers. Reporting to the local technical team leader, you will collaborate closely with the local engineering and operations teams, as well as HQ engineering teams, to provide support, identify areas for improvement, and contribute to the enhancements that drive the overall success of products. Additionally, you'll provide hands-on technical support during and after rollout, help localize and adapt systems, to support regional operations.
Responsibilities:
- Provide technical support to end-to-end application, backend systems, tools, and workflows.
- Coordinate closely with local and HQ engineering teams
- Troubleshoot technical issues across frontend and backend stacks
- Customize tech tools for local data compliance and optimize workflows
- Handle issues involving sensitive data with highest level of integrity
- Engage in ongoing compliance improvements and actively participate in privacy discussions
- Engage in post-launch operational support, including monitoring, alerting, debugging
Requirements:
- 3+ years experience in software engineering or technical operations
- Generalist with the ability to work across frontend, backend, and cloud infrastructure
- Preferred experience in database (mysql) administration
- Demonstrated integrity and accountability in managing sensitive data and operational risks
- Experience in operational support, especially during launch periods
- Fluent in English, both written and spoken
Nice to Have:
- Experience in logistics platforms
- Mandarin proficiency, as many support tickets and end users communicate in Mandarin.
Tech Stack:
- Programming Languages: Java, Node.js, PHP (legacy systems)
- Frontend: React.js
- Other Tools: CI/CD pipelines, monitoring/logging systems (specific tools TBD)
- Database: MySql, redis
- Message queue: Kafka
About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation:
The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Top Skills
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more.
Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement.
We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
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