Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Dassault Systemes 3DEXPERIENCE Platform DELMIA Quintiq
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience. This role focuses on the end-to-end delivery of planning and scheduling solutions using Delmia Quintiq. The consultant will bridge client needs with technical execution, ensuring solutions are designed, tested, implemented, and supported to enhance efficiency and meet business KPIs. Roles & Responsibilities: • Collaborate with clients and technical teams to design, configure, and optimize scheduling solutions using Delmia Quintiq Scheduler to address Supply Chain Optimization planning challenges. • Gather business requirements, define scheduling rules and constraints, and translate them into functional configurations and optimization strategies. • Map the current (“AS-IS”) and future (“TO-BE”) business processes to ensure alignment with client needs and maximize solution value. • Deliver functional testing, conduct solution demonstrations, and train end-users to ensure adoption and effective use. • Define conceptual, logical, and technical project architecture and execute testing plans. • Provide ongoing functional support to clients during implementation and operational phases. • Act as a trusted partner to client planning teams, helping them handle complex planning challenges and optimally leverage the scheduler. • Involve stakeholders in workshops to analyze processes and document functional specifications. Professional & Technical Skills: • Bachelor’s degree in Industrial Engineering, Computer Science, Operations Research, or a related field. • Experience with Delmia Quintiq Scheduler or similar advanced planning and scheduling tools. • Understanding of constraint-based scheduling, resource allocation, and optimization methods. • Strong analytical thinking, attention to detail, and solution-focused orientation. • Excellent communication and interpersonal skills for effective client engagement. • Familiarity with Agile methodologies, functional testing, deployment processes, and release management is beneficial. Additional Information: - The candidate should have minimum 2 years of experience in Dassault Systemes 3DEXPERIENCE Platform DELMIA Quintiq. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

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