Application Support Engineer

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Come partner with our customers on their multi-cloud journey and support our most sophisticated technologies! You'll find your time investigating issues and developing deep skills related to container environments, Kubernetes/Istio, REST APIs, automation, Linux administration, networking and application security.   

Show us your passion for solving problems, learning new technologies, and sharing knowledge with others! We want to see you perform under pressure, digging deep to extract problem descriptions and drive them to resolution.

This opportunity will allow you to explore and focus on supporting our core products!

**This position is located in Guadalajara, Mexico and is a hybrid-only position. You must be able to work in the office 30-days per quarter.

What will you do?

• Provide our customers with crucial guidance as they migrate to modular and containerized environments.  As a trusted advisor you will help customers realize all the benefits of our Application Services across multiple cloud environments.

• Lead multiple technology challenges, prioritizing by customer and business needs.

• Through our Knowledge Centered Service (KCS) practices, turn your experience into knowledge for customers and peers.

• Work closely with Product Management and Product Development on new leading edge products and technologies.

• Ability to focus on overall customer satisfaction and a complete customer experience.

• Ability to lead the resolution outcomes of customer’s complex technical issues, with minimal direction.

• Working with our newest products and technologies, you are curious and have a growth mind set to continuously learn about our products, sub-systems and other technologies.

• Ability to work with a small experienced global team that is passionate about the customer’s outcomes, helping each other thrive and being an owner of the resolution.

• Strong interpersonal and communication skills, both oral and written.

• Must be able to articulate deeply complex technical topics to customers, peers, and non-technical personnel in an influential and understandable manner.

• Ability to defuse complicated technical and political situations with enterprise customers.

• Be an analytical thinker with show attention to detail.

• Ability to communicate effectively with management on special projects, including project updates, etc.

How do you qualify?

• Hold a BS in Computer Sciences (or related degree) or showcase equivalent experience

• Provide at least 8 years of relevant work experience

Knowledge that you will utilize:

• 3+ years of knowledge of load balancers, web servers, caching, and web-enabled applications and their associated protocols, e.g., HTTP, TCP/IP, WebSocket

• 2+ years with SSL, SMTP, DNS, etc.

• 3-plus years of knowledge of Linux or Unix, preferably at a system administrator level

• Comfortable in a highly technical software support environment

• Experience with network troubleshooting using tools like tcpdump or Wireshark

Strong working experience with the following:

• Container platforms (eg. Docker, Kubernetes, Istio, OpenShift)

• Troubleshooting REST APIs (familiar with JSON and YAML)

• Scripting and/or Automation (eg. Python, Shell scripts, Ansible)

• Cloud platforms and infrastructure (eg. AWS/Azure/GCE, Terraform)

• Shell environments (eg. Bash)

• Familiarity with proxy servers (eg, NGINX)

• Experience with system tools, such as SystemTap and DTrace, are a plus

• Comfortable with the layers of abstraction present in virtualization, encapsulation, and clustered computing environments.

• Familiarity with a wide variety of networking topics.

• Must be able to read, write and speak English fluently, including technical concepts and terminology. Multiple language skills a plus.

Preferred Qualifications

• KCS Practices certification a plus

#LI-DC1

#Hybrid

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].