As the leader in Identity Security, SailPoint continues to grow globally. And as we look to expand our global presence, we are always looking for talented minded individuals to help support these efforts. We are a US based company, headquartered in Austin, Texas. SailPoint is not only the leader in the cloud enterprise space, our governance security solutions secure and enable thousands of companies worldwide. This would be a remote setting role based anywhere in Australia or Singapore.
This role is someone who works with customer-facing teams to prepare and maintain, solution-oriented demo systems. They are technical, knowledgeable of the product and domain, and willing to work cross-functionally across the organization to ensure the tools the field needs to demo are available, functional, and effective. This includes providing stable infrastructure and systems with the products, solid configuration within each, and a support mechanism in case something goes wrong.
About the job:
- Provide technical support for SailPoint Identity Security Cloud including all available integrations and internal automation tools that configure them
- Troubleshoot and resolve complex technical issues efficiently
- Build and maintain target demo systems
- Collaborate with cross-functional teams to ensure seamless application performance
- Document and maintain support processes and procedures
About you:
- Strong technical troubleshooting skills
- 2+ years of experience in supporting enterprise-grade SaaS applications
- 1+ years of experience troubleshooting Windows Server systems
- 1+ years of experience troubleshooting Linux systems
- Experience working with AWS EC2
- Experience with log analysis tools such as Splunk, ElasticSearch, or Sumo Logic
- Experience in identity and access management (IAM) is a plus
- Experience with SAP ERP and SAP HR systems is a plus
- Experience with ServiceNow configuration is a plus
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Detail-oriented with a focus on maintaining good ticket hygiene and delivering high-quality support overall
If you are passionate about technology, possess exceptional problem-solving abilities, and thrive in a fast-paced environment, we encourage you to apply for the Application Support Engineer position. Join our dynamic team and contribute to the success of our cutting-edge SaaS applications!
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
What We Do
SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.
Why Work With Us
Together, we’re redefining identity’s place in the security ecosystem. We love taking on new challenges that seem daunting to others. We hold ourselves to the highest standards and deliver upon our promises to our customers. We bring out the best in each other, and we’re having a lot of fun doing it.
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SailPoint Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
