POSITION OVERVIEW: Under the supervision of the Application Support Manager, the Application Specialist is part of a team responsible for the ongoing support of business applications, including Office 365, Box, Zoom, Adobe and OneDrive. The Application Engineer will become a technical resource on the supported applications and will learn and understand the key technical processes. The Application Analyst works closely with other IT staff and third-party vendors, as applicable. This role requires hands-on trouble ticket support and engineering of solutions to meet the complex requirements of a Healthcare environment.
POSITION DUTIES and RESPONSIBILITIES:
- Responsible for the day-to-day maintenance of the assigned applications to include providing tier 1 and tier 2 application support for systems of responsibility: log and track issues to resolution; perform analysis of issues to either resolve or escalate; identify workarounds where necessary, communicate & coordinate with vendor support teams and internal IT staff
- Configure, maintain, and support collaboration platforms such as Zoom, O365 and integrations, Teams, OneDrive, Adobe and Box. Additional experience with migrating data from Box to other collaboration platforms such as OneDrive a big plus
- Support, configure and administer collaboration solutions to meet the institutions requirements
- Evaluate and recommend new collaboration tools and technologies to improve productivity and efficiency
- Assist in the evaluation of new technologies in the collaboration and productivity tool space
- Manage Box user accounts, permissions, and access control to ensure security and data integrity
- Monitor system performance, troubleshoot issues, and implement solutions to optimize the platform
- Provide technical support to end-users and develop and maintain documentation, policies, and procedures for applications in the collaboration and productivity portfolio
- Work with stakeholders to understand their collaboration needs and the best tool in our portfolio to recommend.
- Monitor and troubleshoot issues related to audio, video, and screen sharing during Zoom meetings.
- Assist in the planning and execution of large-scale virtual events or webinars using Teams and Zoom
- Collaborate with IT and security teams to ensure compliance with company policies and procedures
POSITION QUALIFICATIONS:
- Bachelor's degree in Computer Science, Information Technology, or related field or hands on experience
- Minimum of 3+ years of experience in administering and managing collaboration tools and platforms
- Strong technical skills in collaboration software such as Microsoft Teams, Box, OneDrive. Zoom, Box, Slack, Google Workspace, SharePoint, Windows 10, Windows 11, iOS. MAC a plus
- Knowledge of IT security and compliance policies and procedures
- Experience with Cloud based applications a plus
- Excellent communication and collaboration skills
- Strong Customer Service Skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Detail-oriented and able to multitask in a fast-paced environment
- Ability to work both in a team and on an individual basis without direct supervision
- Ability to work under pressure in a timely fashion
Company Overview
Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!
What We Do
Lincoln Computer Services is a professional and managed services provider with a commitment to deliver cutting-edge technology solutions to business enterprises in the New York metropolitan area. Our mission is to make your IT infrastructure an asset for your business by eliminating complexity and helping to maximize return on technology investment.
Founded in 1998 as a systems integration consulting firm, Lincoln has evolved into a recognized IT business consultancy with a wide-reaching solution focus. Our success has been largely attributed to our ability to constantly adapt to the changing business, fiscal and technology requirements of our customers and to respond quickly to the key forces which have shaped our industry. In an effort to meet the growing demands of our client base while simultaneously focusing on on-going cost reduction, we shifted our strategy to include best-of-breed technology partnerships; expanding our solution focus and vastly enhancing our traditional systems integration business.
Our sales and technical engineering staff design, source, configure, implement, and support innovative IT solutions. We enable businesses to utilize critical resources for business growth, while we keep your network up and running at optimal performance. Lincoln’s team of certified engineers is proficient in providing the highest level of support, including: Cloud Computing, Business Continuity, Disaster Recovery, Managed IT Services and Professional IT Services. The breadth and depth of our offering is what differentiates us in the marketplace.
