Application Support Engineer

Posted 2 Days Ago
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Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Mid level
Information Technology
The Role
Provide application and technical support for SAP Basis and HANA environments. Responsibilities include monitoring systems, troubleshooting client issues, installing and configuring SAP NetWeaver, performing ABAP and Java upgrades, HANA migrations, backups, high-availability operations, security updates, kernel and support-pack updates, outage management, documentation, and system improvements. The role requires independent work, cross-functional collaboration, and strong SAP architecture, security, authorization, and transport-management knowledge.
Summary Generated by Built In
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Basis Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the SAP BASIS Administration system. You will be dedicated to quality and use exceptional communication skills to ensure the smooth operation of our world-class systems. Your role will involve accurately defining client issues and designing resolutions based on your deep product knowledge. You will play a crucial role in maintaining the integrity and functionality of the SAP BASIS Administration system.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Provide technical support to clients and resolve their issues in a timely manner.
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.
- Ensure the smooth operation of the SAP BASIS Administration system by monitoring performance and addressing any issues.
- Proactively identify opportunities for system improvements and implement necessary changes.
- Document and maintain technical documentation, including system configurations and troubleshooting guides.
- HANA Backups Design using Azure Service vault and Snapshot mechanism
- SAP HANA Administration
- High Availability concepts
- Responsible for performing technical tasks for a project like Installation and configuration of SAP NetWeaver, performing the SAP version upgrades for ABAP and Java, HANA Migration including all project activities.
- Performing the activities like HRSP updates, kernel updates, Security notes, support pack updates, Service tools updates, HANA upgrades, and all kind of planned/unplanned outages.
Professional & Technical Skills:
- Must Have Skills: Proficiency in SAP BASIS and HANA Administration.
- Good To Have Skills: Experience on other SAP modules and cloud environments.
- Strong understanding of SAP system architecture and components.
- Experience in system installation, configuration, and maintenance.
- Knowledge of SAP security and authorization concepts.
- Familiarity with SAP transport management and system monitoring tools.
Additional Information:
- The candidate should have a minimum of 3 - 7 years of experience in SAP BASIS Administration.
- This position is based at our Bengaluru and Hyderabad offices.
- A Graduate degree is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required

  • Minimum 3 years of experience in SAP Basis Administration
  • 15 years of full-time education
  • Graduate degree
  • Proficiency in SAP Basis and HANA Administration
  • Strong understanding of SAP system architecture and components
  • Experience with system installation, configuration, and maintenance
  • Knowledge of SAP security and authorization concepts
  • Familiarity with SAP transport management and system monitoring tools
  • Experience with other SAP modules and cloud environments

Accenture Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.

  • Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
  • Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
  • Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.

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The Company
HQ: Dublin
456,553 Employees
Year Founded: 1989

What We Do

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

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