The Role
Monitors and investigates issues across critical business systems, manages infrastructure vulnerabilities, analyzes security logs and alerts, supports incident response, and implements security controls and remediation. Coordinates with IT, security, audit, and operations teams; documents findings; maintains compliance with PCI DSS and related requirements; raises ServiceNow tickets; and guides junior team members.
Summary Generated by Built In
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Security Vulnerability Management Operations, Governance Risk Compliance (GRC), Data Security, Data Security Standard
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business system components. This role requires dynamic problem identification and resolution to ensure smooth and uninterrupted system operations. The professional collaborates with different teams to maintain system stability and performance, swiftly addressing any disruptions that may impact business processes. The work environment is fast-paced and demands keen analytical skills to trace and resolve complex technical challenges effectively.
Experience: 4+ years in compliance, preferably with PCI DSS.
Cross-Functional Coordination: Ability to work across teams (security, IT, audit, operations).
Technical Knowledge: Knowledge of IT Operations (Networks, Cloud, Workstations, Servers etc.).would be added advantage Familiarity with Tenable or similar vulnerability scanning tools.
CMDB: Basic knowledge of ServiceNow and ability to raise tickets.
Compliance & Security Expertise: Understanding of risk management, security controls, and regulatory compliance.
Communication Skills: Strong written and verbal communication for reporting and stakeholder engagement.
- Working knowledge of risk management with a focus on managing vulnerabilities impacting card holder data environment
- Vulnerability management (ASV, Penetration test etc. knowledge)
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and continuous improvement of support processes.
- Document and communicate findings and solutions clearly to stakeholders to enhance knowledge sharing and operational efficiency.
- Assist in the development and implementation of best practices for system monitoring and incident management.
- Support junior team members by providing guidance and sharing expertise to foster professional growth.
Professional & Technical Skills:
- Must Have Skills: Proficiency in Infrastructure Security Vulnerability Management Operations, Governance Risk Compliance (GRC), Data Security.
- Strong knowledge of vulnerability assessment tools and techniques to identify and mitigate security risks.
- Experience in managing and monitoring security incidents and coordinating response activities.
- Familiarity with compliance frameworks and regulatory requirements related to information security.
- Ability to analyze system logs and security alerts to detect potential threats and vulnerabilities.
- Skilled in collaborating with IT and security teams to implement effective security controls and remediation measures.
Additional Information:
- The candidate should have minimum 3 years of experience in Infrastructure Security Vulnerability Management Operations.
- This position is based at our Bengaluru office.
- A 15 year full-time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Security Vulnerability Management Operations, Governance Risk Compliance (GRC), Data Security, Data Security Standard
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business system components. This role requires dynamic problem identification and resolution to ensure smooth and uninterrupted system operations. The professional collaborates with different teams to maintain system stability and performance, swiftly addressing any disruptions that may impact business processes. The work environment is fast-paced and demands keen analytical skills to trace and resolve complex technical challenges effectively.
Experience: 4+ years in compliance, preferably with PCI DSS.
Cross-Functional Coordination: Ability to work across teams (security, IT, audit, operations).
Technical Knowledge: Knowledge of IT Operations (Networks, Cloud, Workstations, Servers etc.).would be added advantage Familiarity with Tenable or similar vulnerability scanning tools.
CMDB: Basic knowledge of ServiceNow and ability to raise tickets.
Compliance & Security Expertise: Understanding of risk management, security controls, and regulatory compliance.
Communication Skills: Strong written and verbal communication for reporting and stakeholder engagement.
- Working knowledge of risk management with a focus on managing vulnerabilities impacting card holder data environment
- Vulnerability management (ASV, Penetration test etc. knowledge)
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and continuous improvement of support processes.
- Document and communicate findings and solutions clearly to stakeholders to enhance knowledge sharing and operational efficiency.
- Assist in the development and implementation of best practices for system monitoring and incident management.
- Support junior team members by providing guidance and sharing expertise to foster professional growth.
Professional & Technical Skills:
- Must Have Skills: Proficiency in Infrastructure Security Vulnerability Management Operations, Governance Risk Compliance (GRC), Data Security.
- Strong knowledge of vulnerability assessment tools and techniques to identify and mitigate security risks.
- Experience in managing and monitoring security incidents and coordinating response activities.
- Familiarity with compliance frameworks and regulatory requirements related to information security.
- Ability to analyze system logs and security alerts to detect potential threats and vulnerabilities.
- Skilled in collaborating with IT and security teams to implement effective security controls and remediation measures.
Additional Information:
- The candidate should have minimum 3 years of experience in Infrastructure Security Vulnerability Management Operations.
- This position is based at our Bengaluru office.
- A 15 year full-time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Minimum 3 years of experience in Infrastructure Security Vulnerability Management Operations
- Minimum 4 years of experience in compliance, preferably with PCI DSS
- 15 years of full-time education
- Experience with vulnerability assessment tools and techniques
- Knowledge of Governance, Risk, and Compliance (GRC), data security, risk management, security controls, and regulatory compliance
- Experience managing and monitoring security incidents and coordinating response activities
- Ability to analyze system logs and security alerts
- Ability to collaborate with IT and security teams on security controls and remediation
- Strong written and verbal communication skills
- Knowledge of IT operations, including networks, cloud, workstations, and servers
- Familiarity with Tenable or similar vulnerability scanning tools
- Basic knowledge of ServiceNow and ability to raise tickets
- Working knowledge of vulnerability management for cardholder data environments, ASV, and penetration testing
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
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The Company
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
