Application Support Engineer

Posted 13 Hours Ago
Be an Early Applicant
2 Locations
In-Office
Senior level
Information Technology
The Role
Supports critical business applications by investigating and resolving issues across SAP Oil & Gas Downstream systems. Responsibilities include monitoring system performance, troubleshooting complex problems, coordinating with stakeholders and cross-functional teams, making team decisions, mentoring junior staff, documenting technical information, and improving support processes to reduce downtime. The role requires strong analytical, communication, and collaboration skills, plus five years of relevant SAP experience and 15 years of full-time education.
Summary Generated by Built In
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP for Oil & Gas Downstream
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation across multiple platforms. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain the reliability and efficiency of critical business applications.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Continuously improve support processes to increase efficiency and reduce downtime.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP for Oil & Gas Downstream.
- Strong analytical and troubleshooting skills related to SAP modules in the oil and gas downstream sector.
- Experience in managing and supporting complex business applications in a dynamic environment.
- Ability to work collaboratively with cross-functional teams to resolve technical issues.
- Good communication skills to effectively document and convey technical information.

Additional Information:
- The candidate should have minimum 5 years of experience in SAP for Oil & Gas Downstream.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required

  • Minimum 5 years of experience in SAP for Oil & Gas Downstream
  • 15 years of full-time education
  • Proficiency in SAP for Oil & Gas Downstream
  • Strong analytical and troubleshooting skills related to SAP modules in the oil and gas downstream sector
  • Experience managing and supporting complex business applications
  • Ability to collaborate with cross-functional teams
  • Good communication skills for documenting and conveying technical information

Accenture Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.

  • Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
  • Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
  • Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.

Accenture Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Dublin
456,553 Employees
Year Founded: 1989

What We Do

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Similar Jobs

Accenture Logo Accenture

Support Engineer

Information Technology
In-Office
2 Locations
456553 Employees

Eli Lilly and Company Logo Eli Lilly and Company

Support Engineer

Healthtech • Biotech • Pharmaceutical
In-Office
Hyderabad, Telangana, IND
39451 Employees

Kshema General Insurance Limited Logo Kshema General Insurance Limited

Support Engineer

Fintech • Insurance • Agriculture
In-Office
Secunderabad, Hyderabad, Telangana, IND
643 Employees

Kyndryl Logo Kyndryl

Support Engineer

Cloud • Information Technology • Consulting
In-Office
6 Locations
46070 Employees

Similar Companies Hiring

Axle Health Thumbnail
Artificial Intelligence • Healthtech • Information Technology • Logistics
Santa Monica, CA
25 Employees
NODA AI Thumbnail
Artificial Intelligence • Information Technology • Software • Cybersecurity
Austin, TX
54 Employees
Golden Pet Brands Thumbnail
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
El Segundo, California
567 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account